Head of Customer & Operations Support

Job description

Head of Customer and Operations Support Are you an experienced operational leader who can bring together customer service, commercial focus and a positive and proactive health and safety culture to deliver effective, well-run port operations? Are you looking for a role where you can shape the performance and growth of a busy operational environment while playing an integral part in the Port of Sheerness senior leadership team? Your Role As Head of Customer and Operations Support, you will lead the teams responsible for vessel planning, resource planning and operational delivery services at the Port. You will work closely with the Port Director, Deputy Port Director, Business Unit Managers and wider functional teams to achieve business performance objectives across customer service, financial performance and health and safety. This is a varied leadership role where you will build strong relationships with customers, vessel agents, suppliers and internal stakeholders, ensuring service levels are achieved, commercial and financial controls are effective, and safe working practices are embedded across the operation. You will have the opportunity to develop your experience in an operational port setting, influence how we deliver for customers and contribute directly to the performance, growth and ongoing development of the Port of Sheerness. Who are we? Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow. What you’ll bring Experience within a port environment, including vessel planning, berth occupancy management, resource deployment and leading operational teams. Understanding of customs clearance requirements; knowledge of Destin8 or similar port community systems would be advantageous. Experience of leading operational improvement, transformation or major project initiatives that have delivered measurable improvements in productivity, service delivery or financial performance. Ability to analyse, interpret and present complex operational and commercial information clearly to a range of audiences, including senior leaders. Proven experience of managing relationships and service level agreements with customers, suppliers, contractors and external partners. IOSH Managing Safely or NEBOSH General Certificate would be advantageous, alongside a full UK driving licence. What we can offer you In addition to a competitive salary, we have a strong track record of developing our people to expand their skills, experience and careers. This role offers the chance to broaden your operational leadership experience, contribute to the performance of a strategically important port and be part of a supportive senior leadership team. Valuing and rewarding our workforce is important to us, which is why we offer a fantastic range of flexible benefits to choose from, such as: 27 days holiday per annum, plus bank holidays Matched contribution pension scheme up to 10% Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers Commitment to learning and personal development We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!