Head of Customer Service (Luton (GBR), Bedfordshire, United Kingdom)

Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too? This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges. Job Title: Head of Customer Service Location: Luton Job Type: Full time, Permanent We are pleased to advertise an exciting opportunity for a Head of Customer Services, based at Morton House, our Head Office. The new role will be reporting to the UKI Managing Director and will be a member of the Senior Leadership Team. The newly created position of Head of Customer Services will be responsible for leading the UKI Customer Service function to d rive Service Excellence through performance & Insight to enhance customer outcomes and operational effectiveness. The successful candidate will lead customer service operations, order management, customer support planning, deliveries and customer issue resolution. The role will also drive continuous improvement, automation and best practice to optimise the customer experience throughout the entire customer journey. Key areas of responsibility will include: Lead, develop and motivate the Customer Service team, fostering a high-performing, customer-focused culture aligned with Arjo values Provide coaching, mentoring and development support to team members Take overall accountability for Customer Service analytics insight and governance to meet operational excellence Lead the delivery of customer administration and business support processes across the business Leading the development of automation and implementation of best practices across UKI Driving Customer Service performance and insights We are looking for an inspirational and experienced leader who combines strategic thinking with strong operational delivery. You will have experience of leading high-performing teams, improving complex customer service processes as well as leading in change. A strong customer-first focus, sound commercial awareness and the ability to work effectively across a diverse organisation will be essential. This is a unique opportunity to play a leading role in d riving Customer Service Excellence through performance & Insight to enhance customer outcomes and operational effectiveness. What we will offer in return You will support our strategic vision and newly created Arjo Values and in return a competivie package with full support in training and opportunities for professional development, along with competitive package. Why diversity matters to us At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people. Arjo is proud to be Disability Confident Company , demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant , supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter , we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2026, reflecting our commitment to creating a positive and rewarding workplace for all. Please be aware that by applying for this role, you are giving Arjo permission to store your information. Closing date: 14.10.2026 About Arjo At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit