Head of Customer Solutions

Job description

ABOUT VERISOUL Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult. OUR TRAJECTORY (LAST 12 MONTHS): - 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. - Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools. - Strong Backing: Raised $8.8M Series A YOU AND YOUR ROLE Our linkage to our customers is our strongest competitive advantage. As the Head of Customer Solutions, you will own how customers evaluate, integrate, adopt, and expand Verisoul. You will build and lead a function that spans pilots, integrations, post-sales execution, and ongoing customer outcomes - acting as the connective tissue between Sales, Product, and Engineering. WHAT YOU'LL DO - Own Customer Solutions end to end. Run pilots, integrations, onboarding, support, and account management. - Get customers live and successful. Lead pilots and launches and ensure customers realize value fast. - Be the escalation point. Solve complex customer issues when they matter most. - Drive retention and expansion. Prove value, grow usage, and increase Verisoul’s footprint. - Turn customer pain into product changes. Feed real world learnings directly into the roadmap. - Scale with automation. Improve integrations and operations using automation and AI. WHAT YOU’LL BRING - 6 to 10 plus years experience in solutions engineering, technical customer success, product, or similar roles. - Strong technical fluency with APIs, integrations, and data driven systems. - Clear customer communication in high stakes, technical environments. - Startup ownership. You move fast, operate in ambiguity, and own outcomes. - Commercial instincts. You understand how customer success drives revenue. - Low ego, high ownership. You fix problems and build systems so they do not repeat. THIS ROLE IS NOT FOR YOU IF: - You prefer managing mature teams over building process and outcomes from scratch - You need clear processes and playbooks before acting WHO YOU’LL WORK WITH: - Report directly to the CEO - Our engineering and product teams, helping turn customer insights into product improvements - Our Sales team, helping transition customers post-sales COMPENSATION: $200-300K + 0.25-0.5% EQUITY - Base Salary: $160,000 - 200,000 fixed annual salary - Variable Bonus: Target $30,000-80,000 - 401k match: 4% match of compensation (~$8,000) - Equity Grant: 0.25-0.5% with 4-year vesting LIFE AT VERISOUL In office 5 days a week in Austin, Texas! BENEFITS - Free Lunch - personalized your way - $10K Relocation Bonus - 100% Insurance Coverage - 4% 401K Match - Unlimited Vacation - Up to 20 days Remote Annually - Beautiful Office OUR VALUES 1. All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun. 2. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done. 3. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.