Head of Customer Success (m/f/d)

Job description

ABOUT CODESPHERE Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders. Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision. We’re scaling fast and would love for you to join us and grow alongside us 🚀 SUMMARY Codesphere is growing – and with that growth comes the need for someone to own how we deliver. As our Head of Customer Success (m/f/d), you won't just run projects. You'll shape the standard for how Codesphere shows up for its clients, build a team around it, and personally lead our most complex, high-stakes engagements. WHAT YOU'LL DRIVE - Define and own how we grow and retain our most important client relationships – establishing processes, standards, and the right culture across the customer success function - Represent Codesphere at senior stakeholder level – from steering committees to executive sponsors - Build and lead a growing team of project and account managers, acting as primus inter pares - Hold accountability for delivery quality, contractual compliance, and client satisfaction across engagements - Anticipate where things break before they do – and have the authority and judgment to course-correct - Create a strong feedback loop between clients and our internal Product & Engineering teams - Be the person both sides trust when things get difficult WHAT MAKES YOU A GREAT FIT - 7+ years in IT consultancy or delivery leadership, with a track record of building client relationships at senior level - You've led or mentored others and know what excellence looks like – and how to get a team there - At home in boardrooms and sprint reviews alike – you adapt your register without losing your substance - Known for your composure: the harder things get, the clearer you become - Fluent in German and English - Willing to travel regularly to client sites and Codesphere offices WHAT'S IN IT FOR YOU - 32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off - Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you - Flexibility – hybrid work setup with mobile work options and flexibility around core hours - Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company - Job-Rad – lease a bike through us, tax-free - Gym access – stay active on site (Karlsruhe office only) - Employee events – from team offsites to regular get-togethers - Company pension scheme – company-supported pension to set you up for later - Great public transport links – both offices are within walking distance of tram and metro stops