Head of Customer Success (SaaS)
haut-ai
Remote
Posted Sep 7, 2026
- Full-time
- Sales & Marketing
Job description
About us
is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.
We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.
Job Description
What You'll Do:
Strategy & Execution
Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
Personally manage and expand our most strategic enterprise accounts
Build automated health-score tracking systems that surface risks before they become problems
Team & Culture
Recruit, develop, and lead a world-class Customer Success team of 3 people
Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
Integrate CRM workflows with product and support systems for seamless customer experiences
Revenue Impact
Turn client feedback into real intelligence for Product and Sales.
Drive measurable expansion revenue through strategic account management.
Prove that great Customer Success makes money — and own that number.
What Will Help You Thrive in This Role
6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
You've built top-notch CS processes, playbooks, and best practices before, not just run them.
Experience automating customer health monitoring and risk detection.
A hands-on leadership style, you set strategy and roll up your sleeves.
Exceptional English and genuine executive presence.
Why us?
Competitive base salary + a clear, transparent bonus structure
Fully remote, with flexibility across EU time zones
Paid time off and a company-issued laptop
A rare chance to build a CS function from the ground up — your fingerprints on everything
A collaborative, genuinely supportive team that ships
Direct impact on product and company growth
Room to grow at the intersection of AI, science, and beauty