Head of Delivery Unit CH/FL & Europe

Job description

Your key tasks Team Leadership and People Management Lead and manage a team of infrastructure specialists across Unix, Windows, Database, Network, Middleware, and Kubernetes domains, with full accountability for performance and delivery outcomes Enforce rigorous performance management standards, mandate professional development aligned with organisational requirements, and ensure continuous skills evolution Establish and maintain a disciplined, accountable, and delivery-focused team culture with clear performance expectations Oversee capacity planning, workload allocation, and resource management to ensure optimal utilisation and delivery commitments are met Technical Governance and Delivery Oversight Ensure consistent and compliant execution of all infrastructure activities, including project delivery, change implementation, and operational support, with zero tolerance for deviations from established standards Maintain rigorous oversight of technical quality, enforce adherence to standards and architectural guidelines, and validate all technical solutions against governance requirements Serve as the definitive escalation point for complex technical issues and cross-domain dependencies, with authority to make binding technical decisions Oversee design reviews and mandate proper validation of all technical solutions prior to implementation Project and Change Coordination Direct local team contributions across multiple infrastructure projects and change initiatives, ensuring full alignment with enterprise delivery schedules Enforce readiness protocols for all implementation activities, including mandatory testing, cutover planning, and rollback procedures Coordinate directly with project managers, architects, and service owners to ensure seamless integration and accountability across all delivery touchpoints Enforce strict compliance with change management processes and audit requirements; maintain comprehensive documentation and audit trails Stakeholder and Vendor Interaction Serve as the primary point of contact and authoritative voice for local technical teams in all communications with internal stakeholders and external partners Provide transparent reporting on delivery status, risks, resource constraints, and escalate critical issues immediately to senior leadership Direct coordination of activities with nearshore/offshore teams and third-party vendors, ensuring adherence to contractual obligations and service level agreements Continuous Improvement and Innovation Mandate adoption of automation, standardisation, and Infrastructure as Code practices across all team operations Identify and implement improvements to delivery efficiency and operational processes, with measurable outcomes and accountability Oversee knowledge sharing and continuous improvement initiatives within the team, ensuring compliance with organisational standards and best practices 7+ years of experience delivering IT infrastructure projects or leading complex technical change initiatives within enterprise environments Strong expertise in at least one core infrastructure domain (Unix, Windows, Database, Network, Middleware, or Kubernetes), combined with a solid understanding of other infrastructure technologies Hands-on experience with Oracle Cloud Infrastructure (OCI) is mandatory, along with experience in Azure and/or AWS environments Proven track record of coordinating technical specialists and successfully delivering complex, multi-domain infrastructure projects Strong understanding of enterprise change management, testing, deployment planning, project governance, and risk management processes, ideally within regulated industries 3+ years of experience leading technical project teams, managing stakeholders, and driving project delivery across multiple workstreams Excellent project management skills, including planning, resource coordination, budget oversight, and management of cross-functional dependencies Experience with hybrid and multi-cloud environments, platform migrations, agile delivery methodologies, and DevOps practices is highly desirable Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant OCI, Azure, or AWS certifications are required Fluent English and Italian are mandatory; German and/or French would be an advantage We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.