Head of Digital & Commerce Operations (Global)

Job description

JOB DESCRIPTION: At Abbott, we’re committed to helping people live healthier lives through innovative technology and trusted solutions. We are seeking a Head of Digital & Commerce Operations to ensure our global digital platforms are reliable, secure, and performing at their best—enabling seamless experiences for customers, patients, and partners worldwide. This role will lead global operations and Site Reliability Engineering (SRE), driving stability, performance, and continuous improvement across our digital and commerce ecosystem. What You’ll Do Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools Ensure high availability, performance, and operational excellence across all environments Own incident management, platform reliability, and continuous improvement practices Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US Partner closely with Engineering, Product, Security, and external partners Oversee vendor performance and service delivery against agreed SLAs Drive cost efficiency, scalability, and long‑term platform sustainability What You’ll Bring 10+ years of experience in digital, e‑commerce operations, or SRE Proven leadership of global, multi‑timezone teams Strong experience with cloud platforms, observability, and modern operating models A mindset focused on reliability, continuous improvement, and business impact Ability to translate technical operations into outcomes that support Abbott’s mission Why Abbott You’ll play a critical role in supporting digital platforms that matter—helping Abbott deliver trusted solutions at global scale while working in a collaborative, purpose‑driven environment. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Business Relationship Management DIVISION: BTS Business Technology Services LOCATION: Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable