Head of Dmarts

Job description

As the Head of MFCs for Italy, you will be the driving force behind the day-to-day execution and operational excellence of Glovo’s proprietary network of dark stores, known as Micro Fulfillment Centers (MFCs), across the country. You will be directly responsible for the hands-on management of the MFC business in Italy, ensuring the achievement of local top and bottom-line goals. This role is both strategic and operational. Your focus will encompass executing the local rollout plan, overseeing the facility management of the sites, maximizing supply chain efficiency, and driving the commercial management of local suppliers. By optimizing site performance and leading the local workforce, you will solidify Glovo’s leadership in Q-Commerce within the Italian market. THE JOURNEY Take full ownership of the daily operations and execution of the MFC business across Italy, including the comprehensive facility management of all sites, ensuring fulfillment centers are safe, optimized, and meet their operational and financial KPIs. Execute the local market Masterplans and Business Plans, directly managing the Italian P&L targets and driving continuous improvement in unit economics. Drive the commercial management of local suppliers, leading negotiations, optimizing sourcing, and ensuring profitable margins, while maintaining operational discipline across the wider supply chain and warehouse operations. Lead, mentor, and scale a high-performing local team, encompassing both office staff and front-line operations colleagues across Italy. Identify operational bottlenecks on the ground and implement immediate, effective tactical solutions to improve throughput, fulfillment times, and overall site efficiency. Work closely with central teams to localize global strategies into actionable, executable steps tailored specifically for the Italian market. Collect on-the-ground feedback from local teams, customers, partners, and suppliers, feeding it back to the Product and Growth teams to refine tools and processes. WHAT YOU WILL BRING TO THE RIDE 10+ years of experience in highly operational and execution-focused roles within the Retail, Grocery, or Logistics industries (e-commerce / quick commerce experience is a huge plus). Proven leadership experience directly managing large, cross-functional local teams and frontline operational staff. Deep understanding of the Italian retail/grocery market, vendor landscape, and local operational nuances. A strong "hands-on" bias for action and a proven track record of executing fast, turning high-level plans into measurable operational outcomes. Strong financial acumen with experience managing a local P&L and optimizing cost structures. An analytical mindset to transform daily operational data into actionable, meaningful improvements (advanced Excel/GSheets and Looker/Tableau user). Ability to build KPIs, standardize local operational procedures, and troubleshoot processes from scratch. Fluency in Italian and English is required. Interest in start-ups, technology, and a fast-paced environment. Clear alignment with Glovo Values. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 💳 Discounts on transportation, food, and even kindergarten expenses. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! By clicking the link above or any third-party link within this posting, you are leaving this site and going to a At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.