Head of EA Operations

Job description

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Head of EA Operations leads Harvey’s team of Executive Assistants - the first dedicated leader the function has had. As our leadership team and global footprint have grown, so has the group of EAs supporting them, largely one hire at a time. You’ll bring that group together as one team, owning hiring, standards, and coverage globally so every executive has consistent, reliable support and every EA has a leader invested in their development. This is a hands-on leadership role for someone who has built and run an executive support team before, ideally in a fast-scaling environment. WHAT YOU'LL DO - Lead Harvey's Executive Assistants as one coordinated team, including directly managing EAs to our VPs, setting the standard for what great executive support looks like across every org and office. - Own hiring for the team end to end and make the match between each assistant and the executive(s) they support, with input from those leaders, managing transitions and re-matches as the org evolves. - Set shared expectations, service levels, and ways of working for the role, and partner with executives on each assistant's performance and development. - Drive leveling and compensation fairness across the EA team, working with leaders, Compensation, and People Business Partners. - Manage support coverage and ratios globally — keeping coverage reliable, balancing load across the team, and planning capacity ahead of new executive hires and expansion into new markets. - Provide interim, hands-on coverage when needed — stepping in to support a leader directly when a new executive starts before their EA is hired, or when an EA is out — so no executive is left without support. - Partner with the Onboarding, IT, and People Business Partner teams to give new executives a smooth, well-coordinated start, helping shape their first weeks. WHAT YOU HAVE - Experience managing a team of Executive Assistants or executive-support professionals — hiring, developing, and setting the standard for others in the role. - A track record supporting C-level and senior leaders, with the judgment and presence to earn their trust. - Experience in a high-growth, fast-scaling company, where structure is built while the business keeps moving. - Strong operational instincts — you build the systems, playbooks, and ratios — paired with excellent judgment around sensitive, confidential information. - Experience managing across multiple offices and time zones, ideally globally. - Strong cross-functional leadership ability and executive communication skills, with experience influencing without direct authority across engineering, product, go-to-market, and G&A teams. - Bias toward ownership, speed, and accountability; you finish what you start and hold others to the same standard. COMPENSATION $187,600 - $258,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-BL1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai