Head of Enablement

Job description

L‑Acoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L-Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate. The Head of Enablement oversees the Architectural Design and Application Coordination teams, ensuring efficient project execution, operational consistency, customer satisfaction, and continuous improvement across both functions. Key Responsibilities 1. Operational Leadership & Team Management Lead the Architectural Design and Application Coordination teams to deliver efficient, high-quality support across all Application activities. Lead and develop high-performing, customer-centric teams. Foster a collaborative, accountable, and continuous improvement culture. Establish clear communication and alignment with regional Application Directors. Coach, mentor, and develop team members through regular performance management. 2. Operational Excellence & Customer Experience Ensure operational excellence throughout the Application lifecycle while maintaining exceptional customer satisfaction. Oversee operational activities by the Architectural drafting and Coordination teams. These teams are responsible for the following: CAD conversion and 3D modelling. Technical documentation. Planning and logistical support for delivery of: Training seminars. Calibration assistance. Show support. Demonstrations and factory visits. CRM administration. Project coordination. Customer support processes. 3. Process Excellence & Performance Management Develop and continuously improve operational processes that support scalable business growth. Define and monitor operational KPIs. Standardize workflows across the Application organization. Monitor quality, service levels, and delivery performance. Identify automation and process improvement opportunities. Ensure effective knowledge management and documentation. 4. Cross-Functional Collaboration Partner closely with Application Directors, Sales, Product Management, Business Development, and other cross-functional teams to ensure operational alignment and successful project delivery. Align operational priorities with business objectives. Support strategic partnerships and business initiatives. Ensure seamless coordination across regional and global teams. Act as the operational interface between technical and commercial functions. 5. Business Performance & Operational Governance Provide operational insights that support strategic decision-making and business performance. Monitor service delivery and operational metrics. Ensure data integrity and reporting accuracy. Identify opportunities to improve efficiency and customer outcomes. Skills & Experience Masters/Bachelor’s degree in business, Operations, Project Management, Event Management, or a related field. Minimum of 10 years' experience in operations, project coordination, customer support, event management, or service delivery, production company including 5 years in a management/leadership role . Proven experience leading high-performing teams, driving operational excellence, managing complex activities, and improving processes. Strong organizational, stakeholder management, communication, and people leadership skills. Experience within the professional audio, entertainment, or live events industry is an advantage. What we offer At L-Acoustics, newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following: Hybrid work policy with remote flexibility Comprehensive health benefits to support you and your family. Opportunities for internal mobility and career advancement A collaborative, international work environment driven by innovation. Employee events and initiatives that foster community and creativity. Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits. A strong focus/emphasis on work-life balance L-Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion, your expertise, and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isn’t an exact match, we encourage you to apply. Your unique perspective could be just what our team needs.