Head of Engineering - Business Continuity (all genders)

Job description

## About Us Factor Eleven is a leading drive-to-store revenue platform for brick-and-mortar retailers and CPG brands. Our platform automates the entire lifecycle of digital promotion communication - from media planning and ad creation through to campaign delivery, billing, and reporting. Operating as a high-touch enterprise managed service, humans orchestrate our campaign strategy while our platform automates execution. As we scale our engineering organization, maintaining the rock-solid reliability of our live core engine is paramount. This will be your mission as **Head of Business Continuity**. Your team provides the high-performance operational runway that enables our rapid growth. As we evolve and scale, your role is to **ensure the continued reliability of the live platform** that keeps our biggest retail clients successful every day. This requires deep engineering judgment, exceptional operational leadership, and a calm and clear communication style. ## What You Will Do - **Team Leadership & Coaching:** Drive performance management, hiring, 1-on-1s, and development for your team of 8 engineers. Foster a culture of quality and operational accountability. - **Process Ownership & Quality Control:** Establish framework guardrails, control delivery, verify quality, and enforce strict engineering standards using modern tooling. - **Technical Strategy & Architecture:** Own the technical roadmap for the live platform, make sound system design trade-offs, write Architecture Decision Records (ADRs), and prioritize technical debt. - **Cross-Functional Stakeholder Management:** Partner closely with Commercial leaders and Campaign Management to translate technical realities into business language. - **Hands-on Technical Oversight:** Conduct critical code reviews, lead incident response, and drive critical bug resolution or technical debt triage. ## What We Are Looking For - 8+ years of total software engineering experience, incl. 4+ years in engineering leadership, directly managing frontend and/or backend engineering teams. - You maintain absolute composure and clear, structured thinking when multiple operational issues arise simultaneously. - You hold yourself and your team to a high technical bar, and you see very high standards on platform integrity as non-negotiable. - You are comfortable navigating and guiding engineering roadmaps in a growth environment. - You bring hands-on experience or deep technical comfort with **TypeScript, PHP, Snowflake, AWS, and GitLab CI/CD**. - You have experience implementing and utilizing code quality tools such as **SonarQube and Cypress**, and documenting decisions through ADRs. - Ideally you have domain expertise in AdTech / MarTech and high-complexity SaaS products - You feel comfortable working in a remote-first environment