Head of ERP Implementations

Job description

ABOUT DUALENTRY DualEntry is building the OS for finance. Every business needs a financial system of record, yet the world's largest fintech market ($220B+) still runs on software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close, so finance teams move faster, spend less and incur less risk. In just 2 years we've raised $100M+ from Lightspeed, Khosla Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers - people who have achieved difficult things, in their careers or beyond. You'll find leaders, colleagues who've competed at the highest levels of sport, performed on Broadway, trained with UFC champions and founded the country’s largest Python community. WHERE YOU'LL CREATE IMPACT - You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support - You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly - You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback - You’ll establish and evolve implementation methodologies, processes, and operational standards - You’ll challenge the status quo of what world-class ERP customer success looks like - You’ll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves - You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence WHAT SETS YOU UP FOR SUCCESS - Hardcore work ethic and high agency - 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level - Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) - Deep understanding of ERP systems, finance workflows, and implementation best practices - You’re a customer-service extraordinaire who loves solving complex problems - You thrive in fast-moving, early-stage environments with high ownership - Expertise in Accounting, audit, ERP systems, CPA - Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) - Deep understanding of ERP systems, finance workflows, and implementation best practices - You’re a customer-service extraordinaire who loves solving complex problems - You thrive in fast-moving, early-stage environments with high ownership - Expertise in Accounting, audit, ERP systems, CP WHY YOU’LL THRIVE HERE - Significant equity ownership in one of the top AI companies in the world - You’re joining early and will grow with DualEntry - Your feedback shapes the product directly - High-speed, high-trust environment with high expectations MEET THE CX TEAM - Natalee https://www.linkedin.com/in/natalee-cynkar/ took a customer live in 3 weeks, created an onboarding implementation playbook driving best practices and milestones, which standardized our project methodology - Nathan https://www.linkedin.com/in/nathan-kim-cpa-033266230/ inherited 4 complex implementations in his first month, took 2 of them live (put a detailed plan together for the other two), and used Claude to build an internal implementation tracker - Petro https://www.linkedin.com/in/petro-hanna-cpa-a41812101/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base%3BYa82cyyeTMaNEJnHPR9xfg%3D%3D personally manages 20 customers (and growing), he is an SME in complex tax situations and our customers have praised him as a “true gentleman”! BENEFITS & COMPENSATION - Significant ownership equity package - Base Salary: $240,000 - $315,000 - Commission: $25,000 - $55,000 - Medical, dental & vision insurance - One Medical membership - Mental health support (Talkspace) - Fertility & family-building support (Kindbody) - Virtual healthcare (Teladoc Health) - 401(k) benefits - Commuter benefits - Learning & development budget for courses, certifications & language learning - Unlimited AI tokens - AI skills development & enablement - Visa & permanent residence sponsorship - Relocation support for employees moving to New York - Flexible PTO (27 days, including public holidays) - Collaborative, in-office culture with no bureaucracy - Snacks, drinks, team events & more “I joined DualEntry to help redefine an industry that hasn't changed in thirty years. My work sits at the intersection of accounting, finance, data, technology, AI, and customer support. It's demanding, but every customer that goes live is a finance team closing their books faster than they ever have, which makes it all worth it.” Nathan Kim https://www.linkedin.com/in/nathan-kim-cpa-033266230/, CPA - Implementations Lead at DualEntry