Head of Experimentation

Job description

Ready to Be the First Impression of KlientBoost? You know that moment when someone walks into a party and immediately sets the tone for the entire night? That's this role. We're looking for a high-energy, detail-obsessed, client-loving Head of Experimentation to become the face of the KlientBoost experience for every new client that joins us. You'll be the bridge between the Sales and Growth Teams (our client delivery team), the quarterback of the onboarding process, and the person responsible for making clients think, "Yep, we made the right decision." You'll also be constantly experimenting with better ways to drive client outcomes, improve close rates, and create a more effective onboarding experience through the use of AI, automation, Kite, creativity, and process improvement. This role does not carry a sales quota and does not manage a long term book of business. This isn't a project coordinator role. This isn't a note-taking role. And it's definitely not a "follow a checklist and send a few emails" role. You'll be leading kickoff meetings, executing our paid ads "First Aid Kits," building initial campaign infrastructure, gathering critical information, solving problems before they become problems, and creating a world-class experience that gets clients excited about working with KlientBoost from day one. If you love digital marketing, thrive in client-facing environments, can confidently lead conversations with executives, and get an unreasonable amount of satisfaction from keeping things organized and moving forward, this might be the perfect role for you…keep reading… What You'll Do Own the first 30-day client experience from signed contract through successful handoff to the Growth team. Join inbound sales calls to provide paid media expertise, strategic support, and additional confidence during the sales process. Lead kickoff and onboarding meetings that create excitement, confidence, and trust. Execute paid ads "First Aid Kits," build initial campaign infrastructure, and ensure campaign structures, tracking, reporting, and account setups meet KlientBoost quality standards. Gather, organize, and validate all onboarding assets, account access, tracking requirements, and client information. Review sales handoff documentation to ensure goals, expectations, and commitments are executed accurately. Identify risks, roadblocks, and missing information before they impact client timelines. Manage multiple client onboardings simultaneously while maintaining exceptional attention to detail. Deliver a consultative, high-touch experience that makes clients excited to work with us. Ensure Growth teams receive fully prepared accounts, campaigns, assets, tracking, and documentation so no additional onboarding buildout work is required after transition. Partner with Sales and Growth teams to improve close rates, onboarding effectiveness, and client goal achievement through AI, automation, Kite, creativity, and process improvement. What Makes Someone Successful in This Role You genuinely enjoy talking to people and building relationships. You can confidently lead conversations, presentations, and meetings. You communicate clearly, professionally, and proactively. You can confidently navigate ad platforms, analyze results, infer meaning, and translate that into client goals. You love organization and can juggle multiple moving pieces without dropping the ball. You have an eye for detail and catch things others miss. You take ownership and don't wait for someone else to solve a problem. You thrive in fast-paced environments where no two days look the same. You naturally bring energy, enthusiasm, and confidence into every client and team interaction. Experience We're Looking For 3+ years of experience building and managing paid advertising campaigns across Google, Meta, and LinkedIn. 2+ years of client-facing account management experience. Experience in sales, client upsells, contract negotiations, or consultative client conversations. Strong understanding of B2B paid media strategy and experience building campaigns that drive revenue and business growth outcomes. Experience working within an agency environment is a plus. Experience with Asana and HubSpot is a plus. Critical Skills High-energy and confident presence in virtual environments. Deep B2B paid ads expertise across Google Ads, LinkedIn Ads, and Meta Ads. Exceptional written and verbal communication skills. Strong relationship-building and client management abilities. Highly organized with strong project management skills. Exceptional attention to detail and accuracy. Working Environment Remote work environment. Primarily computer-based work. Frequent video meetings and client-facing interactions. Fast-paced, collaborative team environment. Benefits 🏥 100% Benefits Covered by Company (Health, Vision, Dental, Life)* 💰 Variable 401K Match – Currently up to 1% 🏖 Unlimited PTO 🏡 Work From Anywhere 🏋🏾‍♀️ $100 Monthly Wellness Stipend 🌮 $25 Friday Lunch Stipend 📚 $1,000 Annual Conference/Education Allowance * Benefits begin the 1st of the month following your start date. The company covers the premium for the base plan, you have the option to upgrade to the plan that best fits of your stage of life or needs at additional cost to you. Pay Information Base Salary is $100,000 to $120,000 per year Commission and benefits will make OTE $150,000-$170,000 per year HEY YOU! Did we just get your attention?! Well shoot, we're gonna do our best to not waste your time. ⚡️ Why KlientBoost? At KlientBoost, we're obsessed with helping businesses grow and helping our team members do the same. We're a team of ambitious, curious, and genuinely good humans who care deeply about doing great work and having fun while doing it. You'll have the opportunity to work with incredible clients, collaborate with talented teammates, make a direct impact on the client experience, and play a critical role in setting every partnership up for success. If you're excited by the idea of being the person who turns a signed deal into a thriving client relationship, we'd love to meet you! 🚨Important Interview Loop Note 🚨 Quick message from Johnathan Dane, our Founder: Because we get 300+ applicants per job posting, we don’t have time to review every single resume nor can we set up interview calls with everyone. So instead, we ask you to apply and do a one time async video interview first (takes about 10 minutes). This video allows us to see your energy, enthusiasm, and knowledge around B2B paid ads. If you finish this video, we promise video feedback from our Founder if we don’t move forward with you. The Interview Loop for this role is: 1. Async Video Interview (link available HERE and in the question down below) 2. Zoom Call with Johnathan Dane (Founder and will be direct manager of this role 3. Zoom Call with Rob Childers (Senior Director of Operations) 4. Background & Reference Check 5. Offer We're so excited to meet you 🎉