Head of Fraud Operations

Job description

SentiLink https://www.sentilink.com/ provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate. We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 https://www.forbes.com/companies/sentilink/?list=fintech50. We have also been named a 2026 FICO Industry Vanguard Decision Award Winner https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV https://resources.sentilink.com/blog/sentilink-makes-history-as-first-ecbsv-provider and testified before the United States House of Representatives https://resources.sentilink.com/media/sentilinks-statement-before-the-house-financial-services-committee on the future of identity. SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office. Role: The Head of Fraud Ops is responsible for transforming SentiLink's Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. This leader will oversee the evolution of FIT's operating model, ensuring the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives. This role requires a unique combination of operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement best-in-class, scalable operational processes, and strengthen cross-functional partnerships to ensure FIT serves as an efficient operational machine, a trusted source of fraud expertise, and a pipeline for future leaders across the organization. Success will be measured by improvements in operational performance, development of high-potential internal talent, increased fraud prevention impact, and FIT's growing influence across Product, R&D, Analytics, GTM, and other business functions. This is a remote, US-based role. Responsibilities: - Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. - Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency. - Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes. - Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. - Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities. - Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact. - Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. - Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions. - Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization. - Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work. Requirements: - 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience - 4+ years of management experience overseeing a team of Fraud Analysts - Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes. - Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies. - Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks. - Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways. - Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making. - Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams. - Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality. - Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences. - Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals. - Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards. - Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. - Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact. Compensation: - $180,000-$240,000/year + equity + benefits PERKS: - Employer paid group health insurance for you and your dependents - 401(k) plan with employer match (or equivalent for non US-based roles) - Flexible paid time off - Regular company-wide in-person events - Home office stipend, and more! CORPORATE VALUES: - Follow Through - Deep Understanding - Whatever It Takes - Do Something Smart