Head of FrontEnd Channels

Job description

Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You’ll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview We are looking for an enthusiastic and skilled Head of FrontEnd Channels to join our Lead to Order unit and play a critical role in developing and evolving Customer Portal and FrontEnds needed to support our global satellite connectivity services. In this position, you’ll work closely with product managers, architects, desingers, and business stakeholders, contributing directly to our ongoing digital transformation initiatives and product lifecycle evolution. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: You are a multicultural and experienced leader with a strong background in front-end customer-focused digital delivery. You are comfortable managing UX and UI teams and working across diverse regions and cultures. You combine strategic thinking with hands-on collaboration, especially in environments using Salesforce Experience Cloud. What You’ll Do: Lead, coach, and strength the front-end team, taking care to both UI/UX and delivery, fostering a strong delivery culture, accountability, and continuous improvement. Drive end-to-end delivery impacting front-ends, ensuring timely and high-quality releases, following the defined process and contributing at each stage. Actively contribute to the Customer Experience Program acting as Squad lead for the “Portal” squad and collaborating with the other squads, with a strong execution focus. Collaborate closely with business & technical teams. Engage with stakeholders to clarify requirements and ensure alignment with business objectives. Optimise customer-facing front-end journeys, ensuring smooth, efficient, and accessible interactions. Support the evolution of product lifecycle processes aligned with industry frameworks. Maintain and improve design standards, workflows and the design system. What You’ll Need: Proven experience in leading teams in digital or design-related fields 10+ years of experience. Experience managing UX and UI teams. Strong understanding of front-end experience and delivery principles. Background in the telecom industry is a strong advantage. Additional required experiences: Experience working with Salesforce technologies, especially Salesforce Experience Cloud. Professional knowledge of Figma. Understanding of REST APIs, microservices architecture and cloud-based environments is a plus Knowledge of TM Forum frameworks (eTOM, SID, OpenAPI) is a plus Knowledge of Telecom and satellite systems Tools based scaled Agile delivery and DevOps – using in-house technical delivery, systems integrators and product vendors Experience with complex transformations and change management in telecoms/satellite service providers Ability to work in a dynamic and complex international environment with pro-activity and flexibility Excellent communication skills Full proficiency in English, other languages are a plus (French and Italian) Degree in Engineering, IT or a related field. Where You’ll Work: You will be part of a global, multicultural team operating across our international hubs, working in a hybrid environment that supports flexibility and collaboration. You will contribute to the evolution of Eutelsat’s digital product ecosystem in a fast-paced and innovative satellite connectivity landscape. This role can be based in Paris, Turin, or London. Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.