Head of HRBP, Global

Job description

# **About Us** AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. ## **A note from the hiring team** We're looking for an exceptional HR Business Partner leader to help shape the next chapter of AfterShip. Our business has evolved quickly. Today, North America is at the center of our growth, our leadership team is expanding, and the way we partner with the business needs to evolve alongside it. We already have talented HRBPs across North America, China, and India. What we haven't had is a single global leader who can bring them together around a shared vision of what world-class business partnering looks like. This role is an opportunity to build that vision. You'll help define how our HRBP function operates, raise the bar for strategic partnership across regions, and ensure the People team is involved in the conversations that shape the future of the company—not simply responding after decisions have been made. If you're energized by building, influencing senior leaders, and creating an organization where great people can do their best work, we'd love to meet you. ## **The opportunity** At AfterShip, we believe that building a great company starts with building a great organization. As our Head of HR Business Partner, you'll partner closely with our executive team to help ensure our organization evolves alongside our business. You'll influence how teams are structured, where we invest in talent, how leaders grow, and how we prepare the company for what's next. This isn't a role centered on running HR programs. It's about helping leaders make better organizational decisions and building an HRBP function that becomes one of the company's most trusted strategic partners. ## **What success looks like** Success in this role isn't measured by the number of programs launched. It's reflected in the way the business works with People. Leaders seek your perspective early because they trust your judgment. HRBPs across North America, China, and India operate with a shared standard of excellence while adapting thoughtfully to local business needs. Organizational decisions are informed by stronger data, better talent insights, and clearer thinking. Most importantly, the HRBP function becomes known as a team that helps the business move faster, make better decisions, and build stronger leaders. ## **What you'll own** You'll shape and lead our HRBP function to support our Commercial (GTM) & Product teams — defining the operating model, standards, and expectations for business partnering across regions. Your primary ownership sits in North America and Europe, with global influence across every market we operate in. You'll partner directly with executives and senior business leaders on organizational design, workforce planning, leadership effectiveness, succession planning, and talent investment. You'll manage and coach HRBPs, prioritizing the markets and business units in active growth or scale-up phase first — wherever they sit in the region — before extending consistent standards and support company-wide. You'll guide leaders through organizational change, helping diagnose challenges, evaluate trade-offs, and build teams that can support the company's long-term growth. You'll develop practical frameworks, career paths, and coaching that strengthen HRBP capability and create consistency across regions without losing local relevance. Most importantly, you'll help ensure that People is viewed as a strategic business partner that enables growth—not simply a support function. ## **Who you are** You naturally connect people decisions to business outcomes. You enjoy solving ambiguous problems and are comfortable building the path while walking it. Rather than waiting for perfect information, you gather context, form thoughtful opinions, and help leaders move forward with confidence. You build trust through sound judgment, curiosity, and practical advice. Senior leaders value your perspective because you understand both the people side and the business side of every decision. You're comfortable having candid conversations, challenging assumptions respectfully, and helping leaders navigate difficult organizational questions. You're equally comfortable rolling up your sleeves to solve today's challenges while building the systems that will scale tomorrow. You thrive in global environments and enjoy working across cultures — you're equally comfortable partnering with leaders across North America and Europe day-to-day, and coordinating with APAC HRBPs on shared standards and practices. Fluency in Mandarin is a plus, not a requirement. ## **What we're looking for** - 8+ years of progressive HR Business Partner experience, with the majority supporting US-based or US-market organizations. - Experience across both high-growth startups or scale-ups and larger, more structured organizations. - A strong track record partnering with VP and executive-level leaders on strategic organizational decisions. - Deep experience leading organizational design, workforce planning, succession planning, and talent management initiatives. - Experience working across multiple regions and balancing global consistency with local business needs, including providing functional or dotted-line leadership to teams outside your primary market. - Conversational-level fluency in Mandarin and English is preferred ## **This role may not be the right fit if...** - You're looking for a regional HRBP position with clearly established playbooks and defined processes. - You prefer delivering established HR programs over helping shape organizational strategy. - You prefer waiting for direction rather than creating clarity in ambiguous situations. - Your experience has been primarily focused on Talent Acquisition, People Operations, or Employee Relations without significant strategic HRBP partnership. - You aren't comfortable influencing senior leaders or respectfully challenging the status quo. This is a unique opportunity to build something lasting. If you're excited by the chance to shape both an organization and the function that helps it thrive, we'd love to hear from you. # **Why You Should Join Us** - **Great Place to Work Certified:** We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - **Innovative & Inclusive Culture:** Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. - **Ambitious Mission with Real Impact:** Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. - **Thrive & Grow:** There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. - **Flexible Work Setup**: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. **Perks** - Competitive compensation - Remote-first / hybrid-flexible work setups - Healthcare coverage from day 1 - Retirement plans including company match - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits in hub locations **Salary range for this position:** $200,000 - $270,000 *We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.* *We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. This job posting is for a new position.* *Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.*