Head of Implementations

Job description

## About Campfire Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. ## The Role We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success. ## What You'll Own **Team Leadership** - Hire, develop, and retain a team of Implementation Managers across a range of experience levels - Set performance standards, run structured 1:1s, and create clear career paths within the implementation function - Build a culture of accountability and continuous improvement on your team **Implementation Excellence** - Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success - Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale - Drive down time-to-value without sacrificing quality or customer experience **Cross-Functional Collaboration** - Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close - Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap - Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention **Metrics & Operations** - Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization - Identify bottlenecks, iterate on process, and report on implementation health to leadership ## What We're Looking For **Required** - 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role - Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent - Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration - Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire - Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned - Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams **Preferred** - CPA or equivalent accounting credential - Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience - Experience building or scaling an implementation function in a high-growth startup environment - Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting ## What Success Looks Like in Year One - Your team consistently delivers implementations on time and customers go live with confidence in Campfire - You've documented the playbook and created training materials that make it easy to onboard new IMs - You've reduced average time-to-live without increasing post-launch support burden - You're a trusted partner to Product — your field insights are actively shaping the roadmap - Customers who graduate from implementation are set up for long-term success *This position is based in San Francisco, CA and is an in-office role.*