Head of IT

Job description

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. ### How you'll make an impact: This leadership role is responsible for the strategy, daily operations, and continuous improvement of CIN7's corporate IT environment, and for leading our technology compliance and audit programs. You'll be the organizational head of IT and the driving force behind SOC 2, partner audits, and integration compliance programs. You'll work in close partnership with the Head of Security and the VP of Engineering to make sure CIN7 stays compliant, all the time, not just at audit season. This role demands a hands-on technical leader who can run day-to-day IT lifecycles, keep corporate systems reliable and well-governed, and bring people across teams together around a shared compliance agenda. ### Why Work for Us? - Hybrid Working Environment - 3 days work from home per week - Option to work 30 days every six months fully remote from anywhere in the world - Celebrate your birthday with a paid day off - A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. - Fully paid health insurance - Regular Social Activities with office drinks and food on us - Recruitment referral bonus - Smart Casual dress code - Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc ### Here's what you'll do: **Core IT Operations Management (Day-to-Day)** - Lifecycle Management: Oversee end-to-end onboarding and offboarding for all global staff, contractors, and consultants, making sure equipment and access are provisioned and removed cleanly and on time. - Hardware & Asset Management: Manage procurement, inventory lifecycle, distribution, and maintenance of all corporate hardware. - Network Operations: Design, manage, and maintain networking, Wi-Fi, and connectivity infrastructure across office locations. - Identity & Access Management: Own the corporate identity platform, access controls, single sign-on, and multi-factor authentication. Implement access standards in partnership with the Head of Security. - Endpoint Management: Architect, deploy, and maintain Microsoft Intune device policies, compliance baselines, and application deployment for a fully cloud-first environment. - SaaS & Vendor Management: Manage the corporate SaaS portfolio and vendor relationships, including licensing, billing, renewals, new vendor onboarding, selection, and cost optimization. - Corporate Systems & Integrations: Work with RevOps, Data, and Platform teams to understand technical requirements for corporate system integrations, and own the architecture of those integrations. - AI Tooling: Lead the rollout and administration of AI tools across the business. Make sure adoption follows acceptable use policies set with the Head of Security. **Technology Compliance & Audit Leadership** - Audit Leadership: Lead SOC 2 compliance audits, finance-related IT audits, and third-party partner reviews from start to finish. Coordinate with the Head of Security and the VP of Engineering so each team's controls, evidence, and remediation are ready on time. - Continuous Compliance Partnership: Work with the Head of Security and the VP of Engineering to build a shared, year-round compliance rhythm, with clear control owners, regular check-ins, and no last-minute scrambles. - High-Stakes Partner Audits: Act as the primary point of contact for rigorous partner audits (e.g., Amazon) and integration compliance programs (QuickBooks, Google, Xero). Bring in security and engineering expertise where needed. - Control Ownership & Evidence: Design, operate, and monitor IT general controls. Coordinate evidence collection across Security, Engineering, and other teams so it's always current and ready on demand. - Compliance Program Management: Own the compliance calendar and track control gaps and remediation across teams. Work with each team's leaders to keep commitments on track. - Policy Management: Draft, implement, and maintain IT policies, standards, and procedures with the Head of Security, the VP of Engineering, People & Culture, and the SLT. - Stakeholder Reporting: Report compliance status, audit outcomes, and risks clearly to executives, auditors, and partners. **Cross-Functional Partnership** - Partner with the Head of Security to make sure IT systems, endpoints, and identity controls meet security requirements. - Support security questionnaires and customer due diligence with IT and compliance evidence. - Support company-wide security awareness by making sure training completion and related controls are tracked for audit. ### Here's what you'll bring: - 5+ years leading IT operations, ideally in a scaling SaaS or tech organization operating across multiple jurisdictions. - People leadership experience and a growth mindset, with the ability to manage and develop technical specialists. - Accountable leadership of a SOC 2 (or equivalent) compliance program, including audit prep, control design, evidence management, and remediation. You'll need a track record of driving compliance through strong partnerships with security and engineering leaders, plus the credibility to represent the program to auditors, partners, and executives. - Experience leading partner or platform compliance reviews (e.g., marketplace or integration partner audits). - Deep hands-on experience with Microsoft Entra ID, Intune, and SSO/MFA in a cloud-first environment. - Strong SaaS portfolio, vendor, and budget management. - Proven stakeholder management at senior leadership level, with the ability to translate technical and compliance risk into business terms. ### In return, we offer: - Hybrid Working Environment - 3 days work from home per week - Option to work 30 days every six months fully remote from anywhere in the world - Celebrate your birthday with a paid day off - A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing. - Fully paid health insurance - Regular Social Activities with office drinks and food on us - Recruitment referral bonus - Smart Casual dress code - Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc