Head of Learning & Development (L&D), UK

Job description

**The Role…** The Head of Learning & Development (UK Operations and Support functions) will set the strategic vision for organisational learning across the region, creating a culture of lifelong development that enhances capability, strengthens leadership, and prepares the business for the future. This role will oversee the full spectrum of the employee development lifecycle — from talent frameworks and assessment to development planning, succession management, performance optimisation, and feedback. With responsibility for leading a regional L&D team and working closely with senior stakeholders, the role will ensure alignment with global people strategy, while tailoring initiatives to meet the evolving needs of the UK & EU business, including driving innovation and embedding new technologies such as AI to transform the way we learn and work. **Main Duties** **Strategy Delivery** - Define and champion the L&D strategy for UK with the People Director, aligned with business objectives and the global people agenda. - Embed a culture of continuous learning, growth, and adaptability across all levels of the organisation. - Anticipate emerging business and industry skills needs, integrating them into workforce planning and learning solutions. **Entry Talent Programmes** - Collaborate with teams to curate a bespoke graduate programme that can be scaled and rolled out across all regions of the business - Project budgeting requirements and create solutions for constraints that may impact delivery. - Focus on apprenticeships, graduate programme, management in training and internships. **Talent & Leadership Development** - Design and implement regional Talent Framework, ensuring clarity around capabilities, behaviours and growth pathways. - Oversee talent assessment and development planning processes, enabling employees and leaders to identify and close capability gaps. - Partner with Head of L&D EU, HR and Leadership teams to ensure robust succession planning and sustainable talent pipelines. - Implement and manage 360 feedback processes to support leadership self-awareness, development and high performance. **Leadership & Organisational Development** - Drive the design and delivery of leadership development pathways, through programmes such as MIT and leadership apprenticeships, to strengthen manager and leader capability - Design and launch a global mentorship programme that promotes cross-regional knowledge sharing, leadership readiness and inclusive growth. - Oversee the Manager in Training (MIT) programme, ensuring consistency, quality, and alignment with business needs across regions. - Lead learning initiatives for support office teams, including AI and digital transformation, to build future-ready skills across the business. **Collaboration & Influence** - Act as a trusted advisor to senior leadership, providing insights into talent development, organisational capability and succession planning. - Build strong partnerships with functional leaders to align learning initiatives with business objectives. - Collaborate with global L&D peers to shape global strategy while tailoring solutions for regional needs. - Represent Soho House externally with training providers, universities and professional bodies to enhance our learning offering and employer brand. **Team Leadership & Development** - Directly lead and develop a regional L&D team (3 L&D Managers in the UK), ensuring delivery excellence and consistency. - Coach and mentor L&D managers, creating a high-performance culture and supporting their career growth. - Build capability within the L&D function to innovate, influence and deliver measurable business impact. **Measurement & Impact** - Define success metrics for L&D initiatives, using data, feedback and business outcomes to demonstrate ROI. - Continuously review and refine programmes to maximise organisational performance, employee engagement and long term growth. **Required Skills/Qualifications** - Proven experience leading L&D strategy at regional or global level, with a focus on organisational and leadership development. - Strong track record in designing and embedding talent frameworks, succession planning, and performance management processes. - Experience implementing mentorship, leadership, and management development programmes at scale. - Influential leader, able to shape thinking and gain buy-in from senior stakeholders. - Strategic thinker with operational excellence, able to deliver both vision and measurable impact. - Experience working in hospitality operations is desired and delivering training and coaching in the hospitality industry is essential. **Benefits…** Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. - Annual Every House Membership - 50% off Food & Drink, 7 days a week - Staff Room Rates - Private Health and Dental Care - Weekly Pay - Life Assurance - Up to 50% Staff Discount on Cowshed & Soho Home - In Office Dog Policy on Fridays - Season Ticket Loan - Christmas Office Closure - In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. - Free Counselling Sessions - Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to