Head of Material Support & Logistics

Job Description: SUMMARY OF POSITION Head of Material Support & Logistics (MS&L) manages Airbus Helicopters Japan Supply Chain and Spares & Repairs Order Administration. He / she is responsible for material support & logistics, warehousing, spares & repairs order administration and distribution functions. Head of Material Management has 3 sections and ~20 headcounts under his /her responsibility: Spares & Repairs order administration section; Logistics, warehouse and MRO (Maintenance Repair and Overhaul) supply section and procurement section (aero and general). DUTIES AND RESPONSIBILITIES Responsible & Accountable for Japanese customers satisfaction related to material support & logistics (OTR new Spares & Repairs for Japan). Ensure that all action from/with central & region are properly set and driven to met the Customers Satisfaction objectives. Manage effectively a team of around 20 people managing the end to end performance of material/parts delivery to internal and external customers. Establish and/or monitor key performance indicators (KPIs such as but not limited to: operational results, mOTR Spares (5b, 5a), mOTR Repairs (6a, 6b), backorders, AOG service rate, OTQ, etc.) across the value chain, focusing on cost, quality, delivery, and customer satisfaction. Oversee the performance of local stock in value, stock collection adequacy, Fill Rate & delivery rate. Set up and lead routines with Central, regional & internal teams to boost performance: delivery performance reviews, collection reviews, advance order reviews, backorder level, spares & repaired parts delivery performance, xBH parts delivery performance. Contribute, Follow and embrace the material support & logistics strategy in Asia-Pacific, in close collaboration with the Ho MS&L APAC. Implement consistent and profitable replenishment strategies in line with Airbus Helicopters practices. Manage strategically 3rd party warehousing & distribution partners. Implement and rationalize relevant transport carrier’s choice per destination and type of shipments. Manage Helicopters imports in Japan: transport mode, costs, customs and insurance. Participate and represent AHJ team and customers to regional and central performance reviews, escalating any deviation of performance for the Japanese customers. Participate to Customer facing event such as symposiums and focus group to engage in direct dialogue about material management performance and ongoing initiatives. Be the main Point of contact towards Japanese customers for any issue related to spare & repair parts delivery. Ensure proper AOG management of AH spare parts during weekend and evening. Coordinate actions within S&S, Sales, regional and central team with the aim to respect commitments towards Customers and improve their satisfaction. Ensure and enhance the deployment of Airbus e-procurement tools (Ordering, Web MRO) towards Customers. Ensure cost of operation is kept within the budget of the department. Proactively identify supply chain risks on an on-going basis and implement mitigation action plan as required. Follow Key Performance Indicators to drive change and cross-functional accountability and set new KPI if necessary to reach targets, decrease costs and improve customer satisfaction. Optimize team’s organization to increase work efficiency and to protect employee’s well being at work Ensure the development of team skills and competencies through training and coaching. Develop a Retention plan to limit employees turnover and loss of key competencies. Ensure supply chain and spare orders are managed in compliance with export control rules. JOB REQUIREMENTS Essential Solid experience in supply chain and part order administration Good staff engagement skills and the ability to motivate staff at all levels Ability to build credibility and influence senior management including regional and headquarter level. Aerospace knowledge to understand customer’s issues linked with business Excellent knowledge of Order Administration tool (SAP) and AH processes: Warranty management, AH Spares/Repair processes, Management tool (dashboard) for making strategic decisions Strong proven leadership in a complex environment with a high level of uncertainty around predicted or future demand Ability to negotiate at the highest level with suppliers or customers Commercial and analytical skills to manage budgets and KPI’s Must be result and target oriented Must be organized with strong communication skills to interact with internal and external stakeholders English is mandatory, Japanese is strongly recommended Desirable Understanding of AH Directorates and AH network Strategic vision with ability to recognize trends and business opportunities This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Helicopters Japan Co. Ltd Employment Type: Permanent ------- Experience Level: Professional Job Family: Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.