Head of Network Management

Job description

Head of Network Management About the Team The Live Network team owns real-time execution of Deliveroo's delivery network across all European markets (UK&I, France, Italy, Belgium), with supporting scope in the Middle East. When a market needs more riders online, when a live issue threatens service, or when an incentive needs to go live, this team owns the on-the-ground response. As part of the Regional operations function, Live Network is the centre of excellence for network management execution, and the critical operating partner for the Network Performance Lead (S&O) and product teams building in the Network Efficiency and Incentives space. About the Role You will own the live execution and reliability of Deliveroo's delivery network: rider supply balance, real-time issue resolution, and incentive application across our markets. Your focus is the live operational horizon — keeping the network balanced hour by hour, resolving issues as they surface, and translating diagnostics from the Network Performance Lead (S&O) into on-the-ground action and market-level execution; and the in-week analytical diagnosis sit with that role. You will report into the Director of Regional Operations. You're excited about this opportunity because you will; - Lead the Live Network function across all Deliveroo's European markets, acting as the go-to on rider incentives and network performance execution. - Own real-time network balance — ensuring the right number of riders are online, in the right place, at the right time, every day. - Track, diagnose, and resolve live network issues at speed, acting as the escalation point for complex or cross-market challenges. - Build strong relationships with country-level regional ops teams, spreading best practice while adapting for local market differences. - Develop scalable processes and playbooks so the team can operate consistently across geographies. - Manage, mentor, and develop junior team members, with particular focus on those early in their careers, and keep senior stakeholders updated through regular reporting on live network outcomes. We're excited about you because - You have a deep understanding of delivery network mechanics and can account for both similarities and differences across markets. - You have a strong track record operating in live, high-pressure environments, with excellent problem-solving skills and attention to detail. - You are a proven people leader, with experience coaching and developing junior team members. - You manage stakeholders and communicate confidently with senior leaders. - You are analytical and data-driven, comfortable using large datasets to uncover insights and track impact. - You are action-oriented, resilient, and adaptable — able to thrive in a fast-moving, high-growth environment. - You are flexible with timing: this role will, from time to time, require oversight and activity outside of normal working hours. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!