Head of Operations

Job description

Day-to-day operational activities Build operational processes, procedures and internal controls Oversee cash-in, cash-out, wallet transfers and payment operations Manage reconciliation, settlement and transaction monitoring processes Coordinate with Compliance, Finance, Technology and Customer Support Oversee agent, merchant and banking partner operations Establish operational KPIs and service-quality standards Manage operational risks, incidents and escalations Support AML/KYC and regulatory operational requirements Build and lead the Operations team as scales 5+ years of relevant experience in fintech, banking, payments or financial services Strong knowledge of payment and transaction operations Experience with reconciliation and operational controls Understanding of AML/KYC and compliance processes Strong leadership and problem-solving skills Ability to build processes from the ground up Arabic & English required; French is a plus Startup mindset with strong execution capabilities Send us your CV + with the title: Head of Operations to: We’re looking for an experienced Head of Operations to join our leadership team and help build the operational foundation of our growing fintech platform, a hands-on leader with strong experience in banking, fintech, payments, e-wallets or money transfer operations.