Head of Operations

Job description

[**Lexroom**](http://Lexroom.ai)is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today **more than 20,000 legal professionals** across **Italy, Spain, Germany, France, and Bulgaria** rely on [**Lexroom**](http://Lexroom.ai)**.** **We're backed by $73M** from Left Lane Capital, Base10 Partners, and Eurazeo, and **we're a team of around 300 builders** who move fast, say things straight, and own each outcome. **Our next goal? Become Europe's most-used legal product.** ## **Why** [**Lexroom**](http://Lexroom.ai)**?** - **Shape the Standard:** Be part of the team setting the benchmark for legal AI in Europe. - **Work with the Best:** Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - **Deliver Meaningful Results:** Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At [**Lexroom**](http://Lexroom.ai), we leave buzzwords behind. Here, you’ll build something that lasts: **a trusted platform, a strong reputation, a new standard for the legal world.** ## **Role** As our customer base expands and our international footprint grows (currently operating across 5+ European markets, including France and Bulgaria), we are looking for a **Head of Operations** to build, refine, and scale the operational engine powering our Revenue, People, Legal, and Finance teams. ### ## **Your key responsibilities** - **Operating Workflows & Bottleneck Identification:** Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries. - **Operations Roadmap & Prioritization:** Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy. - **Cross-Team Tooling & CRM Architecture:** Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions. - **AI & Agentic Automation Leadership:** Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams. - **Team Leadership & Operational Execution:** Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways. ## **What we're looking for** - **5 to 8 years of experience** in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO). - **Proven People Management:** At least one prior role formally managing, mentoring, or leading a team in an operational environment. - **Deep Hands-On CRM & Tooling Expertise:** Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools. - **AI & Automation Mindset:** You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations. - **Analytical & Problem-Solving Depth:** Strong capacity for process mapping, bottleneck identification, and data-backed decision-making. - **Location & Language:** Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in **English** and comfortable working in an **Italian-speaking** core team environment. ## **Rewarding your contribution** - **Compensation (Milan equivalent)**: €65,000–85,000 - **Equity**: meaningful equity on top, in line with the seniority of the role - **Team retreats & off-sites**: dedicated time to connect, collaborate, and spark bold ideas ## **Benefits That Matter** - **Hybrid Work:** Hybrid with strong office presence in **Milan HQ** - **Health Insurance:** Comprehensive coverage to ensure peace of mind. - **Meal Vouchers:** Daily support to make your lunch breaks easier. - **Team Retreats & Off-sites:** Dedicated time to connect, collaborate, and spark bold ideas. **At** [**Lexroom**](http://Lexroom.ai)**, ambition meets discipline and purpose.** We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.