Head of Operations

Job description

# **About The Role** Thndr is building the primary investment account in Egypt and aims to redefine active trading across the MENA region into one platform. We believe stock markets are the flywheel of the economy. Deep, liquid, and accessible capital markets drive capital formation, encourage entrepreneurship, and create a virtuous cycle of wealth creation. The Operations function sits in the core of the engine. As Head of Operations, you'll own that engine. The mandate is operational excellence at scale: build operations across systems that run reliably, raise the standard of execution, and shape how the function performs as Thndr expands across markets, asset classes, and millions of customers. # **What You'll Do** You'll define the operating model across Trading Ops, Financial Ops, and Account Opening: how the team is organised and what success looks like at every level You'll own the daily and ad-hoc cycles that keep the platform running end-to-end across every market we operate in. - Daily settlement, end of day processes, and reconciliation cycles across the different markets - Corporate actions: dividends, splits, capital increases, IPOs, tender offers, and the rest of the lifecycle - Mutual fund operations: order processing, payments, reconciliation with asset managers, onboarding new funds - Funding operations across all channels, with same-day exception handling - Build and grow the team that delivers all of this — operations managers and specialists across trading, money movement, and account opening - You'll own incident management as a core operational discipline # **What You'll Need** We're looking for someone with sharp analytical instincts, a builder's orientation, and the operational discipline to execute at pace in a complex environment. The background that sets you up well: strategy consulting, investment banking, business operations, or a high-ownership generalist role at a fast-growing company. Specifically: - Demonstrated ability to structure ambiguous problems and build operating systems that scale - Strong analytical skills; comfortable with data and able to turn findings into a clear narrative. Ability to learn and rely heavily on SQL - Experience managing and developing people, with high standards for performance and culture - A strong cross-functional partner — able to work closely with Product, Tech, and Compliance, and to manage external partners (exchanges, clearing houses, asset managers, banks) - Conviction that automation and AI are core to how the function scales - Ability to learn and apply new regulatory and operational frameworks quickly - Fluency in Arabic and English - Prior operations experience in financial services is a plus # **Who Are We?** **Thndr** was founded on a **bold dream** to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products. History has shown that investing is the single greatest way to build long-term wealth, but before **Thndr**, only a very small percentage of people had access to it due to: - High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy. - Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population. - Fragmented offering — Investment products were not gathered in a single, intuitive outlet. We don't just talk about change, we deliver it. Here's a glimpse into our impact so far: - **5.5 million** app downloads - **EGP 1B+ average daily traded value** across 2025 - **#1 digital investing platform** in Egypt for the **third consecutive year** - **76% of users are first-time investors** - **40%** of our users come from outside of capital cities and have previously had limited access to financial institutions Building on the success of our core platform, we are continuing to change culture and break down barriers by launching **Rumble**, the subscription-based investment recommendations platform. **Rumble** was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts. Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns. At **Thndr**, we're looking for people driven by our mission to help us democratize investing across the MENA region.