Head of Operations Analytics

Job description

### **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. ### **About this role** The future of Operations at Adyen is built on data-driven autonomy. As AI increasingly automates the mechanics of data retrieval and trend summarization, the real value shifts to the human layer: framing the right problems, validating rigorously, and turning insight into action. You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you. You'll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions. ### **What you'll do** - **Lead and evolve the team:** Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus. - **Partner with senior leaders:** Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations. - **Own performance insight and business storytelling:** Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes, with a consistent, leadership-ready view of KPIs, trends, exceptions, and emerging risks. - **Define metrics and improve decision quality:** Establish robust KPI definitions, performance frameworks, and success measures, and improve consistency in how performance is measured across teams, projects, and reviews. - **Build scalable insight capabilities:** Improve the team's operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles. Partner with data, operations, finance, product, and other functions to improve access to reliable insight, and drive continuous improvement in tools and reporting approaches. ### What good looks like - **Strategic Influence:** Operations leaders rely on the team for judgment and decision support, not just for raw numbers. - **Actionable Reviews:** Business reviews are sharper, simpler, and consistently result in clear leadership actions. - **Trusted Data:** KPI definitions are clear, consistently used across the organization, and grounded in sound logic. - **AI Integration:** Generative AI, automation, and conversation analytics tools are successfully leveraged to accelerate reporting mechanics, allowing the team to focus on high-value diagnosis. ### What you bring - **Leadership & Team Building:** **5+** years of experience managing analytics teams in high-growth or transforming organizations. Prior experience managing or scaling other team leads is a strong plus. - **Stakeholder Credibility:** A proven track record of **influencing senior stakeholders** and translating complex data into clear, persuasive business narratives. - **Operational Judgment:** Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise. - **Technical Literacy:** This role does not require writing production code or architecting data pipelines. It does require enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue. - **Intellectual Rigor:** The ability to challenge weak assumptions or misleading conclusions constructively and with authority. - **Change Management:** Experience leading teams through shifts in operating models and raising performance standards. ### Who you are - **A Strategic Operator:** You are practical and forward-looking, able to simplify complexity for others. - **A High-Standards Leader:** You drive excellence and rigor without becoming bureaucratic. - **A Calm Communicator:** You maintain presence and credibility even when under pressure or challenging senior leadership. **Our Diversity, Equity and Inclusion commitments** Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! **What’s next?** Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. [Learn more about our hiring process here](https://careers.adyen.com/how-we-hire). Don’t be afraid to let us know if you need more flexibility. This role is based out of our **Amsterdam** office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.