Head of Operations - Croatia

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION The way we manage our company is built on the belief that by giving a “WOW!” service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 30 mins. Step up to the ambitious challenge of achieving best-in-class operations/delivery times in some of our most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers and partners (food and grocery). You will have access to unlimited data to facilitate creative decision-making and cooperate with a world-class team that can turn your recommendations for the country’s operations into an efficient reality. This role is for a senior leader within Glovo’s Operations team, dedicated to enhancing the experience of our couriers and partners while optimizing overall delivery operations. THE JOURNEY Analyse data obsessively to identify trends and build successful implementation strategies for our operations Improving and contributing to the upgrading of the delivery time, the efficiency of the courier, as well as the efficiency of delivery’s costs Close cooperation with the global operations team and General Manager right-hand in any strategic topic Understands, is committed to and manages supply chain status improvement to ensure operational excellence and excellent customer experience; Successfully navigating a complex regulatory environment in close partnership with our regional and global teams Assessment of strategic opportunities, performance of a wide range of quantitative and qualitative analyses Implementation, standardization and execution of processes in all cities Establish and maintain relationships with key stakeholders (couriers and third party logistics) Team Leadership & Culture: Develop and mentor team leads, fostering a high-performance culture and growing top talent. Qualifications WHAT YOU WILL BRING TO THE RIDE 8+ years total professional experience, 5+ in demanding operational roles, preferably in ops/strategy consulting or in an operations/logistic company Managerial experience - You should be able to motivate and develop teams Bachelor’s/Master’s degree in Engineering, Economics or similar preferred Hands on mentality: manage the big picture and the smallest details You´re always on top of your deadlines and you demonstrate to be passionate about organization! Proven experience of working with third-party logistics providers to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration Experience in KPIs tracking and creation and optimization expertise Problem solver, data-driven decision-making with an analytical approach (SQL and excel are a plus!) Excellent communication skills (C1+ English. Croatian or local language is a strong plus ) An empathetic, inclusive and curious attitude A deep understanding of how a delivery business works and a keen business mindset Capacity to work at a fast pace within an ambitious Group Strategic thinking in complex, regulated environments; ability to anticipate second-order effects and adapt the plan when the ground shifts Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website ! Additional Information