Head of Operations for eCom DTC brand

Job description

Accountabilities Own end-to-end back-end operations, including supply chain, inventory planning, manufacturing relationships, 3PL and fulfillment, returns, vendor management, and agency coordination. Build and maintain scalable operating systems, processes, and SOPs, ensuring every recurring workflow has clear ownership, documentation, measurement, and accountability. Establish and maintain an operational knowledge base in Notion, continuously improving processes as the business grows and new needs emerge. Develop accurate inventory systems of record, purchase-order calendars, and processes that improve inventory visibility, planning, and stock availability. Build reliable reporting and a single source of truth for weekly leadership metrics, including inventory, stockouts, cost per order, channel and subscription revenue, vendor performance, and other operational KPIs. Create automated subscription and channel revenue reporting and develop a concise weekly operations scorecard for leadership decision-making. Establish vendor and agency scorecards to monitor performance, identify issues, and drive continuous improvement. Identify missing organizational functions, define roles and scorecards, lead recruitment, conduct screening, onboard new hires, and develop functional owners. Build a team of 4–6 functional leaders who can independently own their respective areas and operate without daily intervention. Create repeatable hiring pipelines, work-sample assessments, onboarding systems, and accountability mechanisms. Translate decisions into clear written specifications with defined owners, deadlines, and completion criteria, then follow through until execution is complete. Diagnose operational issues by tracing performance changes back to their underlying causes and implementing sustainable solutions. Continuously identify and resolve operational problems before they escalate into Founder-level issues. Build the infrastructure and organizational capability required to ultimately transition into broader COO-level responsibilities. Requirements At least 3 years of operations experience within a physical-product, e-commerce, or direct-to-consumer business. Experience operating within a high-growth environment, ideally supporting or helping scale a brand generating approximately $20M–$50M in annual revenue. Direct experience across multiple operational functions, including supply chain, inventory, 3PL/fulfillment, customer support operations, creative, and growth teams. Demonstrated experience building a department, function, operating system, hiring process, reporting infrastructure, or other business capability from the ground up. Strong understanding of physical-product operations, including lead times, purchase orders, landed costs, inventory, fulfillment, manufacturing, and 3PL relationships. Proven experience hiring, onboarding, managing, developing, and, when necessary, exiting team members. Strong working knowledge of Shopify, Notion, spreadsheets, and modern AI tools such as Claude or comparable AI productivity platforms. Highly analytical and diagnostic approach, with the ability to investigate operational changes, identify root causes, and turn data into action. Hands-on operating style with a willingness to work directly in spreadsheets, systems, processes, and operational details when required. Strong process-design capabilities and the ability to transform recurring work into documented, measurable, and scalable systems. Comfortable entering environments where processes may be incomplete, inconsistent, or undocumented, and approaching ambiguity with curiosity and a solution-oriented mindset. Strong organizational, communication, and execution skills, with the ability to establish accountability across teams and external partners. Ability to operate independently in a fast-paced entrepreneurial environment while balancing strategic priorities with hands-on execution. Builder mentality with a demonstrated preference for creating scalable systems and developing teams rather than simply maintaining existing operations. Benefits Fully remote position with the flexibility associated with a distributed operating environment. High level of ownership and autonomy over the company's operational infrastructure and organizational development. Opportunity to directly shape supply chain, reporting, systems, hiring, and operational processes within a high-growth DTC business. Significant leadership scope with the opportunity to build and develop a team of 4–6 functional owners. Potential equity conversation after 12 months, contingent on performance and progress toward defined COO-level criteria. Opportunity to progress toward a COO-level role once functional leaders are independently managing their domains and day-to-day operational involvement is no longer required. Direct visibility into business performance and the opportunity to make measurable improvements across operational efficiency, inventory, fulfillment, reporting, and organizational accountability. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Operations for eCom DTC brand based in Chile. This is a high-impact operations leadership role within a fast-growing, 8-figure direct-to-consumer business.You will take ownership of the operating infrastructure that supports supply chain, inventory, fulfillment, systems, reporting, hiring, and execution.The role is designed for a hands-on builder who can turn operational complexity into clear processes, accountable ownership, and measurable performance.You will identify gaps, build SOPs, establish systems, recruit functional leaders, and create the structure needed for sustainable scale.A major focus will be transitioning day-to-day operational responsibility away from the Founder and toward a capable team of independent functional owners.You will work across distributed teams, vendors, agencies, manufacturers, and operational partners in a highly entrepreneurial environment.Success means building an organization that runs efficiently, solves problems proactively, and no longer depends on you for daily execution.