Head of Operations, Germany

Job description

### About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. ### Our Growth Story: - Supporting patients living with obesity across our 5 markets - Received selective NICE endorsement to provide services to the NHS - Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. ### **About the role** We're looking for a hands-on Head of Operations to lead and scale our operational footprint in Germany, one of Eucalyptus's largest and fastest-growing markets, at a scale that few operators ever get to work at. This is an execution-first leadership role at the core of the German business. You'll be the operational right-hand to the General Manager, owning the systems, processes, and teams that allow us to grow without compromising on quality, safety, or patient care. ### **What you'll own** You'll lead an organisation of 20+ people across two core operational functions: **Patient Operations** Own the end-to-end patient experience across support, medical, and coaching touchpoints. You'll set and hold the bar on SLAs, drive resolution quality, and ensure our patients consistently receive a seamless, high-trust experience at scale. **Clinical Operations** Oversee clinical operations performance, ensuring quality and safety scale alongside growth. You'll proactively manage headcount, capacity planning, and clinical workflows, building processes that hold up as volume increases. Beyond these two pillars, you'll: - Own delivery against all core operational KPIs, not just reporting on them, but moving them - Build the rituals, reporting cadences, and stakeholder communication that drive focus and accountability across the org - Use data to identify bottlenecks early, diagnose root causes, and prioritise the highest-leverage interventions - Design and iterate on the operational systems and tooling that enable the team to scale without linear effort - Act as a senior voice in cross-functional decisions, representing operations in product, commercial, and clinical conversations ### **About you** *Skills and experience* - 7–12 years in high-growth, operational environments (e.g. healthtech, D2C, marketplace, logistics) - You've directly owned and moved a core KPI, not just contributed to it - Proven track record of scaling operations through step-changes in business size - Hands-on operator: equally comfortable in the detail and in the strategic conversation - Experience leading teams of ~10–30 people, with a track record of developing high-performers - Highly analytical: you use data to identify signal, not just to report it, comfortable building dashboards, interrogating metrics, and pressure-testing assumptions - Experienced with operational and clinical tooling (CRM, support platforms, workflow automation, reporting infrastructure) - Fluent in English; German is an advantage but not a requirement *Behaviours and attitudes* - **You act like an owner:** full accountability for outcomes, high bar for yourself and your teams - **You're execution-first:** you move from problem to solution quickly, with a bias for impact over perfection - **You scale through systems and people:** you build processes and teams that compound, not ones that rely on heroics - **You're calm in complexity:** you bring structure and prioritisation in fast-moving, ambiguous environments - **You're patient-obsessed:** you understand that operational excellence and a great patient experience aren't trade-offs ### **Why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics ([Pilot,](https://pilot.com.au/) [Kin](http://www.kinfertility.com.au/), [Software](http://skin.software/)) across men’s health and well-being, fertility, and skincare. [\*\*Compound](https://www.compound.co/), focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime. **Here’s what makes joining Euc unique:** - **What’s next** - Our goal for the next three years is to support **1 million patients globally** to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. - **Build something world-changing** - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. - **Make real impact** - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. - **Accelerate your growth** - You will have high ownership, continuous feedback, and dedicated development support. - **Join a motivated team** - You will collaborate with talented peers to solve complex clinical and operational problems at scale. ### What’s ahead in Germany - **Be an owner** – Equity for everyone means you share in our success. - **Shape your career** – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture. - **Support at every stage** – Enjoy 28 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year. - **Work where well-being matters** – Enjoy hybrid work focused on impact, an energising office, and regular socials. **The salary for this role will be €110,000 - €120,000 plus RSUs and other benefits.** *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*