Head of Operations (internal project)

Job description

Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS. During the initial handover and probation period, you will report to the CPO and work closely with the CEO, CTO and functional leaders. This is a strategic and hands-on role—not traditional administration—with initial responsibility for company operations, cross-functional delivery, HR / People Operations, and office administration. Job responsibilities Build operating model, including planning cycles, management meetings, reporting and follow-up routines. Translate company priorities into clear plans, owners, milestones, KPIs and measurable outcomes. Lead Project and Cross-functional Delivery Management across Product, Engineering, Merchant Operations, Business Development, Marketing and other teams. Establish consistent project standards and improve visibility, predictability and accountability without taking ownership away from functional leaders. Lead HR / People Operations, including recruitment, onboarding, performance management, workforce planning and employee processes. Partner with leadership on organisational design, decision rights, accountability and team development. Develop operational dashboards and management reporting; identify risks, bottlenecks and resource constraints early. Simplify processes and introduce practical tools, documentation and automation without creating unnecessary bureaucracy. Partner with Finance on budgeting, resource planning, forecasting and cost optimisation. Oversee office and administrative operations, suppliers, workflows and operational expenditure. Act as a trusted partner to the leadership team, resolve cross-functional issues and build a high-performing Operations function. You’ll thrive here if you have 7+ years of experience in Operations, Business Operations, Project / Programme Management, Consulting, Chief of Staff, COO Office or a related leadership role. Experience in technology, SaaS, fintech or another fast-moving environment. Proven ability to build scalable processes and operating structures in a growing organisation. Strong cross-functional project and programme management experience. Experience leading teams and working with senior stakeholders. Knowledge of organisational design, performance management, workforce planning and HR / People Operations. Strong analytical, problem-solving, communication and stakeholder-management skills. Ability to turn strategic priorities into practical execution plans. Hands-on, commercially aware and comfortable challenging constructively. Good judgement about when structure adds value and when it creates bureaucracy. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. EU passport. Opportunity to obtain an EU passport after 4 years of residence Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family Corporate mobile plan (unlimited in Cyprus with roaming included) Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Professional growth support: language courses, conferences, training programs, and coaching. Peer recognition program: receive and share kudos for great work. A fully equipped office in Limassol’s city centre, with everything you need for deep work and collaboration. Free breakfasts and lunches at the office, and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities. Benefits are provided in accordance with the company’s policies and eligibility criteria. Recruitment process HR interview (45 min) Technical interview (1 hour) Task test Final interview (1 hour) Job offer