Head of Operations Live Casino

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a highly driven and execution-focused Head of Operations to lead the day-to-day performance of our Live Casino business within PlayMatrix! This role is responsible for running a tight, efficient, and scalable live casino operation—ensuring 24/7 delivery, optimizing costs, and maximizing studio revenues. You will own operational performance across studios, workforce, and service delivery, turning strategy into disciplined execution. What You’ll Own: Studio Efficiency & Cost Optimization Optimize cost structures across studios, including staffing, scheduling, and resource allocation. Closely monitor and improve key metrics such as: Cost per table / per shift Staffing ratios Studio utilization Identify inefficiencies and implement initiatives to reduce operational costs without impacting quality. Maximize revenue generation from live casino studios through: Table performance optimization Capacity utilization Market-specific adjustments Operational Performance & Delivery Drive operational discipline, consistency, and reliability in game delivery. Ensure seamless 24/7 live casino operations across all studios and markets. Lead incident management, escalation handling, and rapid resolution processes. Maintain clear KPIs, SLAs, and performance tracking across all operational layers. Compliance & Risk Management Ensure full adherence to gaming regulations, licensing requirements, and internal policies. Partner with Compliance and Legal teams on operational governance. Maintain strong fraud prevention and risk control practices. Scalability & Execution Oversight of new studio launches and High level Technical understanding of what it takes to launch a new studio Ensure operational readiness and smooth execution of growth initiatives. What We’re Looking For: 8+ years of experience in operations, with strong exposure to high-volume, 24/7 environments. Experience in live casino similar real-time operations is crucial. Proven track record in cost optimization and operational efficiency. Experience managing large, shift-based teams. Strong operator mindset: structured, disciplined, and results-driven. Highly analytical, with a focus on metrics, performance, and continuous improvement. Ability to balance cost efficiency with quality and revenue outcomes. Hands-on leader who can dive into operational details when needed. Strong stakeholder management across Operations, Tech, Product, and Commercial teams. Comfortable working in fast-paced, high-pressure environments. Here's What We Offer: Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us. Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year. Benefit from two Free Fridays each year, limited to one per quarter. 3 sick leave days per year, no doctor's note required. Daily catered lunch or monthly lunch allowance. Private Medical Subscription. Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Access to an Employee Assistance Program through TELUS Health. Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.