Head of Outsourcing Operations (Poland)

Job description

We are seeking an experienced Head of Outsourcing Operations to lead a team of approximately 80 accounting professionals across AR, AP, GL functions. This leadership role is responsible for ensuring operational excellence, client satisfaction, team performance, and business growth. Key Responsibilities Lead and develop managers and teams in AP, AR, GL Ensure high-quality, timely delivery of accounting and reporting services. Manage client relationships and serve as the primary escalation point for key stakeholders. Monitor and drive performance through KPIs and continuous improvement initiatives. Oversee resource planning, workforce management, and operational efficiency. Requirements 10+ years of leadership experience in accounting outsourcing, BPO, shared services, or professional services. Strong knowledge of AR, AP, GL, month-end close, statutory accounting, and reporting processes. Proven experience managing large teams (50+ employees). Excellent stakeholder management, communication, and client-facing skills. Experience driving KPIs, operational excellence, and process improvements. Why CKH is the best choice? CKH is a boutique accounting & financial services firm that provides local expertise aided by global experience. We have presence in Atlanta, South Africa, Ukraine, Poland, France, Azerbaijan, Spain and Greece. Our tree logo is representative of CKH’s ideals: The roots of the tree remind us to stay grounded and humble. The trunk represents the support we have for each other, making our team strong. But we also like to shake the tree. Churning up new ideas and positive change as the world around us grows. The fruit our tree grows reminds us to never stop growing, producing the best quality service for our clients. The treetop helps us reach higher, always stretching to new heights and goals.