Head of Partner Relations - Pakistan

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: ● : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. ● Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. ● Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Role Summary As the D Head of Partner Relations , you will be responsible for strengthening Circles’ relationships with strategic telecom customers across Pakistan. You will act as a trusted advisor to senior customer stakeholders, identify opportunities to expand and deepen our partnerships, and orchestrate internal teams to deliver high-impact programs for our customers. This is a highly strategic and hands-on role requiring a strong understanding of the telecommunications i ndustry, established CXO-level relationships, commercial acumen, and the ability to lead complex, cross- functional initiatives with minimal supervision. Key Responsibilities ● Own and grow strategic customer relationships across Pakistan and Middle east (advantage) serving as a trusted partner to senior telecom executives. ● Develop and execute account strategies to drive customer growth, retention, expansion, and long-term partnership value. ● Build and maintain strong relationships with major Pakistan Telecoms. ● Identify and develop new business opportunities, including account expansion, new solutions, strategic partnerships, and transformational programs. ● Develop a deep understanding of customers' business priorities, challenges, and strategic objectives, and translate these into opportunities for Circles. ● Lead customer programs end-to-end, coordinating product, technology, commercial, operations, delivery, and other internal functions to ensure successful execution. ● Act as the primary internal and external program leader, ensuring alignment on objectives, timelines, dependencies, risks, and outcomes. ● Drive cross-functional teams toward successful delivery while maintaining strong executive-level communication and stakeholder management. ● Proactively identify delivery risks and customer concerns, develop mitigation plans, and ensure issues are resolved effectively. ● Build strong executive relationships and represent Circles with credibility and confidence in senior customer engagements. ● Develop strategic partnerships within the telecom ecosystem to strengthen Circles' market position and create new opportunities. ● Operate independently, taking ownership of outcomes while effectively navigating a complex, global organization . Required Qualifications ● 10+ years' experience in Customer Success, Account Management, or Strategic Partnerships, preferably in Pakistan telecom or telecom technology industry. ● Strong track record of growing strategic accounts through trusted relationships, identifying expansion opportunities, and developing new partnerships. Deep understanding of the Pakistan telco business landscape, with established networks ● Strong program manager to coordinate with internal functions and deliver a program for the customer ● Proven ability to lead cross-functional initiatives and manage end-to-end delivery with minimal supervision. ● Passionate about Circles' mission and excited to help transform the global telecommunications industry. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy . You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.