Head of Payments Operations

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiProcessing, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiProcessing, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Head of Payments Operations, you’ll be responsible for owning and orchestrating every aspect of the withdrawal life cycle, spanning operations, processes, projects, reporting, systems, and cashflow management. You will ensure withdrawals are executed efficiently, reliably, and compliantly across all markets while driving continuous improvement, operational scalability, and best‑in‑class player experience. This role serves as the operational authority for withdrawals, partnering closely with business stakeholders and external providers to maintain performance, optimise processes, and deliver strategic operational initiatives. What you’ll be doing As part of your role, your responsibilities will include: Own End‑to‑End Withdrawal Processes and Policies Define, maintain, and oversee withdrawal workflows across all payment methods and markets. Develop clear policies and guidelines to ensure compliance, consistency, and operational efficiency. Identify process gaps and implement changes to reduce friction, risk, and operational overhead. Partner with Compliance and Fraud functions to ensure withdrawal rules adhere to regulatory and risk frameworks. Interact with Business Stakeholders Serve as the primary operational liaison between Payments, Customer Operations, Compliance, Finance, and Product teams. Manage relationships with third‑party payment providers to ensure smooth withdrawal execution and issue resolution. Communicate strategic updates, escalations, and operational dependencies across internal teams. Collaborate cross‑functionally to support new market entries, provider changes, and feature launches. Analyse Payments Data for Trends and Opportunities Use withdrawal and payment performance data to identify inefficiencies, player friction points, or risk signals. Work with BI and analytics teams to build dashboards, automated reporting, and KPI frameworks. Translate data trends into business cases for system enhancements or provider changes. Maintain Cashflow Manage daily cashflow requirements across multiple PSPs, banks, and wallets. Ensure optimal balances for operational continuity while minimizing idle funds. Collaborate with Treasury and Finance to forecast needs and improve capital efficiency. Monitor settlement cycles, payout velocities, and funding delays to maintain accuracy and liquidity. Present Updates, Business Cases & Progress to Senior Leadership Regularly report operational performance, risks, SLAs, and initiatives to senior stakeholders. Prepare and present structured business cases for resourcing, process changes, and tooling investments. Highlight root‑cause insights, improvement plans, and long‑term operational strategies. Influence leadership decisions by providing clear, data-backed perspectives on operational priorities. Drive Initiatives, Evaluate Processes & Implement Improvements Lead operational projects focused on scalability, automation, compliance, and efficiency. Continuously evaluate existing workflows, tools, and vendor capabilities to identify improvement opportunities. Partner with Product and Engineering to implement system enhancements, automation layers, and operational tools. Ensure new processes are thoroughly documented, communicated, and embedded across teams. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Minimum 5 years’ experience in payments, banking operations, or transaction processing, including oversight of day‑to‑day operational activities. Demonstrated experience in risk operations, managing payment routing, deployment processes, analytics, and operational support environments. Hands‑on experience with banking and card processing workflows, including routing logic and operational troubleshooting. Ability to analyse operational performance data and support continuous improvement initiatives. Experience implementing or maintaining operational policies, and compliance‑aligned procedures. Familiarity with risk management practices, particularly those relating to fraudulent or high‑risk transaction environment. Demonstrated ability to lead and manage multidisciplinary operations teams. Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Bachelor’s degree in one of the following: Finance, Business Administration, Economics or Accounting Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We offer a great variety of personal and professional benefits to help you thrive at DigiProcessing and Super Group. This includes: We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Free Daily Meals Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!