Head of People Excellence

Job description

**Are you ready to be part of the Legal Tech revolution?** A leading SaaS provider in Europe, DiliTrust is transforming legal departments worldwide through cutting-edge technology. Our impact: From board meeting reports to AI-powered contract lifecycle management, our teams across France, Spain, Italy, Canada, US, Germany and the MEA region are the driving force behind our global success. We are proud to support 2,400 clients in 64 countries on a daily basis, including 80% of large publicly listed companies across major markets such as Europe, North America, and the Middle East. Our ambition: To become the first French Legal Tech unicorn, reaching a valuation of over €1 billion. Our commitment: DiliTrust is recognized for providing a positive and stimulating work environment. We are proud to have been awarded the “Happy at Work” and “Tech at Work” labels since 2019. **What will your role be at DiliTrust?** Position Overview: We are looking for an experienced and driven Head of People Excellence to join our Global HR Team. As a strategic partner to the Chief People Officer, you will help shape and execute DiliTrust’s People strategy across its international organisation. You will lead a team of three and own the People transformation roadmap, operational excellence agenda, and the development of AI, data and digital capabilities. This is a high-impact role for a hands-on builder with strong consulting experience, exceptional analytical rigour and the drive to turn complex, multi-country priorities into scalable processes, measurable outcomes and lasting change. What You’ll do: Process & Policy Design - Design, formalize and lead the end-to-end roll-out of scalable global HR processes, policies and operating standards across DiliTrust’s multi-country organization. - Structure and deploy key employee lifecycle processes, including onboarding, offboarding, mobility, contracts and amendments. - Lead cross-country implementation, and continuous improvement, harmonizing practices while adapting processes to local requirements and ensuring legal compliance. - Drive HR compliance and legal operations in partnership with internal and external legal experts, local stakeholders and providers. HR Project Management - Lead strategic HR projects from definition to delivery, including AI, HRIS, M&A, Compensation & Benefits, Learning & Development and continuous improvement initiatives. - Drive complex, multi-country and multi-stream projects with a strong focus on pace, quality, stakeholder alignment and measurable outcomes. - Translate strategic priorities into clear plans, mobilize stakeholders and remove roadblocks to ensure delivery. HR Operational Excellence & Employee Experience - Set and drive a culture of operational excellence within the People Excellence team, combining high standards, precision, proactivity and responsiveness to deliver consistently high-quality People Operations services. - Measure, analyze and continuously improve the employee and manager experience by identifying pain points and needs, strengthening communication and simplifying HR processes and interactions. - Continuously optimize and streamline People processes through automation and continuous improvement, while building and maintaining clear process documentation, playbooks and knowledge bases. AI, Data & HRIS - Act as the People team’s AI builder and transformation lead, owning the People AI, Data and HRIS roadmap from use-case prioritisation to delivery, adoption and measurable impact. - Own the Group-wide AI deployment plan for People, including stakeholder engagement, change management and the AI skills development roadmap, and drive execution across countries. - Build the People data and KPI framework, turning reliable HR data and AI into actionable business insights. - Maintain an active watch on AI and HR technology developments to identify relevant opportunities, use cases and risks. **Profile Required :** - 10+ years of experience in Consulting, HR transformation, People Operations, Operational excellence or a related field. - Significant consulting or advisory experience, with a proven ability to structure complex problems, design operating models and lead implementation. - Proven experience leading complex, multi-country and multi-stream projects, including global process design and roll-out. - Exceptional analytical and problem-solving skills, with the ability to turn insights into clear priorities, decisions and action.