Head of People Operations (Canada)

Job description

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs. **Reports to:** Chief Administrative Officer **Location Preference:** Toronto ### About the Role Most companies are layering AI onto legacy HR processes. We're doing the opposite. We're hiring a **Head of People Operations (up to VP level)** to design and lead an AI-native people function where performance management, talent development, and workforce planning are powered by intelligent systems, not adapted from old ones. This role reports to the Chief Administrative Officer and partners closely with leaders across the company. Success in the first year looks like a functioning AI-enabled talent infrastructure, a high-performing People Ops team, and measurable improvement in how we develop and deploy people across the portfolio. ### What You'll Do #### **AI-Native HR Design** - **Design and build an AI-native HR function:** create systems that use AI to continuously improve workforce planning, performance management, and talent development. - **Architect intelligent talent infrastructure:** develop capabilities including AI- driven skills mapping, internal mobility systems, and dynamic compensation modeling. - **Deploy AI across the employee lifecycle:** integrate AI and automation into onboarding, performance management, and organizational design. #### **Strategy & Business Partnership** - **Translate AI capability into business outcomes:** identify high-leverage opportunities where AI can improve decision quality, organizational speed, and workforce effectiveness. #### **Team Leadership** - **Lead and develop the People Operations team:** foster a culture of experimentation, ownership, and operational excellence across a high-performing HR function. ### Required Qualifications - 5+ years building or leading HR systems in high-growth or technology organizations, including at least 2 years in a senior leadership capacity. - Demonstrated track record of using AI to meaningfully redesign people processes — recruiting, workforce analytics, knowledge management, or operational workflows. - Technical fluency with modern AI and automation tools, including building or orchestrating LLM- powered workflows and integrating systems across an enterprise stack. - Proven ability to design scalable systems, run structured experiments, and translate ambiguous organizational problems into working solutions. - STEM degree or equivalent experience in a technically rigorous environment. ### Why Join The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work. - **Executive Access:** Work directly with the CAO and senior leadership to solve real organizational problems and shape people strategy at the portfolio level. - **AI-First Skill Building:** Get hands-on with the most advanced AI tools in market — from automation to LLM-powered workflows — and build a modern skill set that sets you apart. - **Accelerated Career Path:** High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands. - **Competitive Benefits:** Comprehensive benefits including paid time off, RRSP match, group benefits, and employee discounts across portfolio brands. ### Interview Process 1. **Recruiter Screen:** A conversation with our recruiting team to cover your background, the role, and mutual fit. 2. **Take Home Project** 3. **Technical Discussion & Submission Debrief** 4. **Virtual Interview Rounds:** Focused discussion with the hiring manager & deeper conversations with executives. Expect 2-3 rounds. 5. **In-Person Interview:** A final on-site visit at one of our offices. 6. **Reference Checks:** Conducted in parallel with the final stages. 7. **Offer:** We move quickly for the right candidate. *Interview process is subject to change. Any updates will be shared promptly and clearly.* ### Please Note - Part of our interview process is a **mandatory in-person interview** with someone on our team prior to an offer. Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately.