Head of Post-Closing

Job description

**About Pylon** America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand. We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API. Publicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly. We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury. Working at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it. Join us in building **America’s mortgage rails**. ## Role Overview Pylon is building a software-driven post-closing platform that makes funded loans complete, controlled, and ready for downstream settlement without relying on a large manual cleanup organization. As Head of Post-Closing, you will bring scaled post-close expertise into that system. You will own the controls, exception model, quality standards, and domain knowledge that help Product and Engineering automate document tracking, deficiency management, reconciliation, and delivery workflows. ## Responsibilities - Own post-closing domain expertise from funding through downstream readiness. - Define the controls and checks that determine whether a funded loan is complete and ready for the next stage. - Translate deficiency patterns, collateral requirements, document rules, and post-close judgment into product requirements and operating rules. - Build human-review queues, SLAs, and escalation paths for true exceptions. - Establish KPIs for deficiencies, defects, cure time, manual touches, completeness, and automated workflow coverage. - Create feedback loops with Closing, Underwriting, Processing, Account Management, Product, and Engineering to eliminate recurring defects upstream. - Help automate document tracking, reconciliation, deficiency detection, and downstream delivery workflows. - Build the expert operations and QA layer required as volume grows. ## Qualifications - Significant mortgage post-closing leadership experience at a scaled lender. - Strong preference for wholesale mortgage experience. - Experience handling substantial monthly funded-loan volume. - Deep understanding of post-close document, deficiency, collateral, quality, and delivery workflows. - Demonstrated ability to build controls, reduce rework, and identify root causes. - Comfortable making domain expertise explicit enough for technical teams to encode. ## What success looks like Pylon can scale funded-loan volume substantially without accumulating document debt or building a proportionally larger cleanup team. Recurring deficiencies become product and process improvements, and human attention is concentrated on genuinely exceptional cases.