Head of Professional Services, UK

Job description

Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Zinier is hiring a Head of Professional Services to lead enterprise delivery across the UK while helping scale our Professional Services function in a fast-growing environment. We’re looking for a true player-coach, a hands-on leader who can own executive customer relationships, step into critical delivery moments, and help build a high-performing implementation practice. You’ll operate at the intersection of product, delivery, and customer outcomes, ensuring our customers successfully deploy and scale the Zinier platform. While you’ll help define the Professional Services operating model and delivery playbooks, you’ll also stay close to the work — leading complex implementations, guiding teams through technical and operational challenges, and ensuring customers achieve measurable transformation. This role partners closely with Sales, Customer Success, Product, and Engineering to ensure successful deployments, strong customer outcomes, and long-term platform adoption. If you thrive in fast-moving environments, enjoy solving complex technical and operational challenges, and love building strong relationships with customers and internal teams alike, we’d love to talk to you. Where you are located Anywhere in the UK; able to collaborate with customers and teams globally as needed, either remotely or in person (occasional travel required). What the role offers Own delivery outcomes for strategic enterprise customers across the UK Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities Manage and guide complex enterprise implementation projects from kickoff through production launch Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships What you’ll bring to the role Strong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrations Excellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiences Strong technical intuition — comfortable engaging with IT teams and navigating complex technical environments without needing to be a developer Proven ability to drive delivery outcomes in fast-moving or unstructured environments Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams Experience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platforms Strong communication skills, emotional intelligence, and ability to manage complex enterprise relationships AI-native in approach to work Hunger, Hustle, Honesty, Humility #LI-Remote