Head of Quality Engineering & Reliability

Job description

About CONXAI CONXAI has built a no-code, agentic AI platform for the Architecture, Engineering and Construction (AEC) and physical industries, focused on knowledge-automation . We automate high-stakes, knowledge-intensive workflows traditionally trapped in siloed data, fragmented tools and tacit (undocumented) human expertise. Our multi-agent systems perform complex reasoning in the physical world; and transform bespoke, service-heavy processes into scalable Service-as-a-Software automation. CONXAI is trusted by some of the leading AEC companies in Europe, US, LATAM and Japan. What You’ll Do We aren't just looking for someone to run test scripts; we need a visionary leader to own our entire software delivery quality, performance and reliability strategy . Y ou will architect the frameworks, define the metrics, and build the team that ensures our platform’s overall delivery is bulletproof, highly performant and enterprise-ready. Holistic Delivery & Quality Strategy: Define the overarching vision for end-to-end quality assurance and delivery confidence at CONXAI. Establish modern automated testing and release governance strategies that guarantee seamless product rollouts Performance & Reliability Governance: Establish frameworks to audit, benchmark, and validate complex, non-deterministic AI agent behaviors alongside core platform infrastructure. You will define SLIs/SLOs for system uptime, latency and throughput, ensuring the platform remains highly performant under heavy enterprise workloads. Ecosystem Integration Quality: Oversee the end-to-end verification of how our platform integrates with highly fragmented, legacy AEC data tools and third-party silos CI/CD & Automation Scale: Drive the implementation of intelligent quality gates in our deployment pipelines, allowing for rapid feature deployment without compromising platform stability Cross-Functional Leadership: Partner closely with Product, Core Engineering and Customer Success leadership to translate "silent AI failures" into structural improvements and actionable product roadmaps Team Building & Mentorship: Lay the groundwork for a world-class Quality Engineering team, establishing best practices, mentoring engineers and scaling the function as the company grows Who You Are 8+ years in Quality Engineering , Performance Engineering, or Site Reliability, with at least 2+ years leading QA/Reliability strategies or teams in a modern, high-scale SaaS or AI-driven environment. Technical Deeply Rooted: You have deep expertise in TypeScript, Cypress (or Playwright), CI/CD pipelines and highly performant test scripts Attention to Detail: You have a "detective" mindset, capable of finding edge cases in non-linear, AI-driven workflows System-Level Thinker: You possess a holistic understanding of the software development lifecycle. You don't just look at isolated features; you care about system architecture, edge cases in non-linear workflows, and overall ecosystem stability User-Centric & Business-Minded: You connect engineering output to customer experience. You ensure that our platform delivers absolute trust, elite performance, and operational excellence to the global enterprises relying on it Why CONXAI Own Product & Service Quality: Set the standard for platform uptime, speed, and overall reliability so enterprise customers can fully trust our service Drive Full-Scale Delivery: Move beyond traditional testing to govern the entire release process and platform performance Shape Our Engineering Culture: Partner with elite engineers to build high-availability systems with zero-downtime deployments High Impact & Compensation: Receive competitive pay while building a critical engineering team from the ground up