Head of Revenue Operations

Job description

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. HEAD OF REVENUE OPERATIONS As Head of Revenue Operations, you will turn Choco’s commercial strategy into a scalable global growth engine, connecting teams, systems, and processes to drive predictable, sustainable revenue growth. In partnership with the executive leadership team, you will identify and unlock opportunities across the full customer lifecycle, translating commercial strategy into measurable gains in acquisition, conversion, retention, and expansion. You will lead a team of four senior revenue operations specialists spanning marketing operations, customer success operations, pre sales operations, and GTM systems. You will bring these capabilities together into one integrated global function, setting clear direction, ownership, and priorities while enabling the team to perform at its best. This is an opportunity for a proven leader to continue to build on a strong foundation and create impact across the company. WHAT YOU'LL DO - Assess the current commercial operating model, evaluate gaps and growth constraints across the full customer lifecycle, and prioritise the actions with the greatest commercial impact - Lead and develop four senior revenue operations specialists spanning marketing operations, customer success operations, presales operations, and go to market systems, bringing their expertise together as one integrated global function - Build the operating rhythms, commercial insights, and decision frameworks that enable the leadership team to make faster, better decisions and hold the organisation accountable for growth - Strengthen forecasting, planning, compensation, reporting, systems, and customer handoffs so the commercial organisation can scale with greater clarity and confidence - Lead company wide initiatives and apply automation and AI where they create measurable gains in growth, productivity, insight, or decision quality WHAT YOU BRING - 6+ years of experience in revenue operations, sales operations, GTM operations, or a related field - Proven experience leading an end to end Revenue Operations function within a B2B SaaS or recurring revenue business - A hands on leadership style that combines strategic thinking with strong ownership - Experience leading senior specialists and creating clear direction across multiple areas of revenue operations - Strong commercial judgment and the ability to connect operational decisions to measurable business outcomes - The ability to independently diagnose problems, set priorities, challenge senior stakeholders, and drive execution WHAT YOU GET - Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets. - Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins. - Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end. - In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office). - Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale. If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.