Head of Revenue Operations

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our *almost* [5-star customer reviews](https://www.g2.com/products/epaypolicy/reviews).) **How do we do it?** With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard. Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them. Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future. We’re looking for a Head of Revenue Operations to architect how we scale. We are looking for someone to move us from “What happened last quarter?” to “What’s coming next quarter?” and build the systems, data infrastructure, and operating rhythm that enable our multi-channel GTM organization run predictably and efficiently. You’ll lead a team that already includes a data analyst and a sales enablement partner, and you’ll own the full RevOps stack. You will partner with the CRO, CCSO, and CFO on the numbers that go in front of our board. We are a PE-backed company scaling towards $200M+, and this role exists because we need Revenue Operations to be the growth engine, not a reporting function. **What You’ll Do** - **Build leading-indicator infrastructure.** Move us beyond lagging reports and CRM hygiene into pipeline and forecast systems that predict what’s coming with accuracy and accountability across the sales org. - **Own the RevOps tech stack,** including Salesforce, Gong, Clay, and the lead lifecycle systems across a multi-channel sales organization, ensuring data integrity and adoption - **Lead and develop your team-**currently data analysis and sales enablement - **Own capacity planning** across our GTM motions, translating headcount and pipeline targets into clear hiring and coverage plans - **Define and enforce** consistent sales methodology, stage criteria, and handoff standards - **Design and administer comp plans** across the entire GTM org, including quota setting - **Partner with CRO and other executives on board-level reporting**, translating pipeline health, forecast accuracy, and GTM performance into clear, credible narratives for our investors - **Support ICP and segmentation refinement** - **Lead the design of frameworks to evaluate sales productivity** and other leading indicators of success or risk to achieving business goals - **Evaluate and roll out new tooling** as we grow that improves rep productivity and management visibility with a clear point of view on build vs buy and ROI - **Act as the connective tissue** between the GTM teams and cross-functional stakeholders (Finance, Legal, Account Management, Product, etc.) - **Leverage AI to scale the impact of the function** **What You Bring** - 7+ yrs in Revenue Operations or Sales Operations, with at least 3+ yrs leading a team, ideally inside a vertical SAAS or PE-backed business. - Track record of building forecasting and pipeline infrastructure, not just maintaining what already exists. - Deep fluency in Salesforce, comp plan design, capacity planning, and sales tooling (Clay, Gong, etc). - Comfortable operating in a high-growth, multi-segment GTM organization consisting of enterprise sales, high-velocity, account management, and partnerships. - Direct communication style. You’ll be trusted with ambiguity and expected to bring structure to it. **Why ePayPolicy** - Competitive salary - Comprehensive benefits package with employer-paid basic life and disability premiums - 401K - Flexible Paid Time Off Policy (FTO) - Company-sponsored quarterly “ePayItForward” initiatives - Supportive and inclusive company culture with a focus on work/life balance - Fully-stocked kitchen - Lunch stipend when working onsite - Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.) - Huge opportunity for growth *We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager.* **Embracing AI at ePayPolicy** - At ePayPolicy, AI is a company-wide initiative essential to how we work and innovate. All employees are expected to proactively leverage approved enterprise AI tools to drive operational productivity. While leaning into these capabilities, team members must maintain our ethical standards: thoroughly verifying AI-generated outputs, safeguarding sensitive data, and strictly prohibiting the generation of synthetic media or the use of another individual’s likeness without explicit consent. We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: