Head of Revenue Operations & Systems

Job description

WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! This new team will design, scale, and future-proof the systems and automation that power Preply’s revenue engine. You’ll blend hands-on system expertise with strategic ownership - building scalable, integrated processes while leading a small, high-performing team to drive efficiency, data accuracy, and innovation across our GTM stack. This is a hybrid role: part architect and builder, part strategic manager who aligns tools, data, and teams to accelerate growth, transforming RevOps from reactive operations to proactive scalability. The exciting part - lead a fast-moving, ambitious team that values precision, autonomy, and continuous improvement, plus the opportunity to build and shape the next-generation GTM infrastructure that powers global growth. WHAT YOU’LL BE DOING: 1. Systems Ownership & Architecture - Own the design, optimization, and health of Preply’s GTM system landscape Salesforce, HubSpot, Clay, Vitally, Intercom, and connected tools. - Partner with cross-functional teams (Marketing Ops, Pre Sales, Sales, CS, Finance, Product) to ensure integrations are seamless and scalable. - Lead the evolution of system architecture — mapping processes, maintaining clean data structures, and reducing technical debt. - Drive adoption of new GTM tools through documentation, enablement, and user-friendly workflows. 2. Automation & Process Optimization - Identify opportunities for automation across lead scoring, routing, deal management, and renewal workflows using Salesforce, Zapier, or Cargo. - Implement AI-assisted and no-code automation to streamline pipeline operations and reduce manual effort. - Build standardized playbooks and process documentation to ensure repeatable, reliable execution across teams. - Partner with Enablement to roll out new tools and processes with clear training and adoption metrics. 3. Data Integrity & Insights Infrastructure - Own data accuracy and governance across CRM and connected systems. - Build and maintain self-serve dashboards (Salesforce, Looker) to visualize funnel metrics, forecasting, churn, and pipeline velocity. - Deliver strategic data insights to senior leadership to inform GTM decisions. - Partner with StratOps to ensure data models support forecasting, compensation, and territory planning. 4. Tooling Strategy & Vendor Management - Manage the GTM tooling roadmap, budget, and vendor relationships. - Evaluate new technologies and AI integrations that enhance productivity, personalization, and insight generation. - Ensure ROI and strategic alignment of all tools — balancing innovation with practicality. 5. Team Leadership & Cross-Functional Collaboration - Lead and mentor a small team of system specialists or analysts, fostering curiosity, precision, and continuous improvement. - Collaborate with Sales, Marketing, and CS stakeholders to translate business requirements into scalable system solutions. - Champion “system thinking” across GTM — ensuring clarity, consistency, and documentation in how we operate. WHAT YOU NEED TO SUCCEED: - 8+ years of experience in Revenue Operations, GTM Systems, or Sales/Marketing Ops in a fast-scaling B2B SaaS environment. - Deep technical expertise in Salesforce (architecture, admin, and automation). - Strong understanding of GTM processes and data flows (lead-to-opportunity, opportunity-to-renewal). - Experience with BI and reporting tools (Looker, Tableau, Google Data Studio). - Proven ability to translate business,user and customer needs into technical solutions. - Familiarity with no-code automation tools (Zapier, Workato, n8n) and API integrations. - Experience leading teams and leading cross-functional initiatives. - Excellent communication and stakeholder alignment skills — comfortable bridging technical and commercial conversations. - Strong analytical mindset and attention to detail, balanced with pragmatism and speed. WHY YOU’LL LOVE IT AT PREPLY: - An open, collaborative, dynamic and diverse culture; - A generous monthly allowance for lessons on Preply.com http://preply.com, Learning & Development budget and time off for your self-development; - A competitive financial package with equity, leave allowance and health insurance; - Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub - Access to free mental health support platforms; - Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health; - The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). OUR PRINCIPLES - Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. - We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. - Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. - Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen. - Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently. - Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. - Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. - Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. - Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made. - One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress. DIVERSITY, EQUITY, AND INCLUSION Preply.com http://Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.