Head of Service

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. BRIEF DESCRIPTION Responsible for creating and executing the Market Development strategy for Service solutions (Parts OEM, Hammers, Screens & Retrofits, Service & Repair, Wear & Spare Parts, Dies & Roller Shells, Parts Non-OEM) globally and across the regions, within the Business Units organization of ANDRITZ Feed & Biofuel. Build the global and regional business plans (where to play), competitive battlecards (how to win) and the right solution mix per industry for Service solutions, driving Order Intake and Gross Margin growth in close collaboration with Regional Directors, Global Sales & Service, Operations, and Service Product Management. Reports to Director of Market Development. KEY RESPONSIBILITIES Responsible for creating and maintaining the Medium-Term Plan (MTP) for Service business within F&B Division Create and execute the Market Development strategy for Service solutions (Parts OEM, Hammers, Screens & Retrofits, Service & Repair, Wear & Spare Parts, Dies & Roller Shells, Parts Non-OEM), defining “where to play” (regional business plans) and “how to win” (competitive battlecards) to grow service market share globally. Cascade the Market Development strategy with each region, defining the right solution mix per industry and market, aligned with Regional Directors and Global Sales & Service. Work closely with Operations to create and track strategies to improve the deliverable and lead-time. Own the Order Intake and Gross Margin KPIs for Service solutions Market Development, tracking regional performance and driving corrective actions where needed. Drive business development initiatives for Service (Parts OEM, Hammers, Screens & Retrofits, Service & Repair, Wear & Spare Parts, Dies & Roller Shells, Parts Non-OEM), identifying and pursuing new markets, industries and customer segments. Generate and consolidate markets, regions, competitor and customer intelligence for Service, feeding insight into Service Product Management and Business Innovation Technology. Align Service market development priorities with Regional Directors, Global Sales & Service (GSS), Operations, and the other Business Units (Capital, Automation & Digitalization) to ensure one integrated go-to-market approach. Identify organic and non-organic growth opportunities for Service (including M&A and partnerships) and support their integration into the Business Units organization. Partner with Service Product Management to translate market inputs into the winning product/service offer (4P: Product, Pricing, Place, Promotion). Support Contract Execution principles in Service projects, in collaboration with Operations and Global Sales & Service, to prevent Gross Margin erosion. Champion innovation for Service products and business models (e.g., outcome-based/service contracts) aligned with the divisional strategy. Manage and develop the Service Market Development team, building talent and capability across the organization. Reinforce the behaviors of #1ANDRITZWay and be a role model to the team and to the whole organization. TECHNICAL SKILLS Market Development and Strategy principles (where-to-play / how-to-win frameworks). Knowledge of processes and customer needs in the diverse Service product groups (Parts OEM, Hammers, Screens & Retrofits, Service & Repair, Wear & Spare Parts, Dies & Roller Shells, Parts Non-OEM). Business development principles. Feed & Biofuel Products knowledge. Machinery/engineering principles. Finance and controlling knowledge. Technology skills (ANDRITZ IT Tools). Language skills: English Dutch, German (good to have) SOFT SKILLS Strong strategic and analytical thinking skills. Excellent communication skills. Ability to build and maintain strong relationships and networks. Eager to learn with a proactive mindset. Results-oriented with a disciplined approach to execution. Collaborative team player. Natural leadership and a strong sense of responsibility. Intercultural awareness with a global mindset. Strong organizational and planning skills. Negotiation and influencing skills. EDUCATION & EXPERIENCE Bachelor/Master degree in Mechanical Engineering and/or Business Administration with a strong experience background is required. MBI or Master in Business Administration or Project Management is desired. More than 15 years of experience in engineering/machinery industries, with a strong track record in market development, business development or commercial/sales leadership roles. Experience in senior level Management in multinational companies, ideally leading Service or aftermarket business development in a global matrix organization. Specific Feed Milling, Aqua/Extrusion and Biofuel Know How (by education and experience). The position requires availability for travels and possible residence in other regions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.