Head of Shared Service Center

Job description

Project Delivery & Execution Lead and oversee the effective execution of assigned projects, ensuring delivery against agreed scope, requirements, timelines, quality standards, and business objectives. Coordinate with project teams, technical teams, business stakeholders, and other relevant functions to ensure smooth project execution. Monitor project progress, identify delivery risks and dependencies, and drive timely resolution of issues and escalations. Ensure effective communication of project status, key milestones, risks, and critical issues to relevant stakeholders and leadership. Support effective resource coordination and utilization across assigned projects in collaboration with relevant functional and delivery leaders. Ensure alignment between project requirements, client expectations, delivery capabilities, and available resources. Drive continuous improvement in delivery processes, ways of working, and execution efficiency. Egypt Operations & Site Coordination Act as the senior on-ground coordination point for the Egypt operation and facilitate effective day-to-day operational functioning. Coordinate local operational priorities across Delivery, HR, Finance, Administration, IT, and other teams based in Egypt. Ensure alignment and effective communication between Egypt-based teams and their respective functional leadership in Dubai. Coordinate site-level requirements, operational initiatives, and local business needs, ensuring timely execution through the appropriate functional teams. Identify operational challenges and escalate critical Egypt-specific issues to the appropriate leadership. Support the effective implementation of business initiatives, policies, processes, and organizational priorities within the Egypt operation. Promote collaboration, accountability, and effective cross-functional coordination across the Egypt office. Stakeholder & Cross-Functional Management Build strong working relationships with senior stakeholders across Delivery, Technology, Sales, HR, Finance, and Corporate Functions. Facilitate effective communication and collaboration between Egypt-based teams and regional/global leadership. Act as a key escalation point for local operational and cross-functional matters. Ensure stakeholders are aligned on priorities, dependencies, timelines, and required actions. Support leadership in addressing operational challenges and driving timely decisions. People & Team Coordination Provide operational leadership and coordination to Egypt-based teams without replacing the functional management structure. Support workforce and resource planning in collaboration with respective functional and delivery leaders. Promote a collaborative, accountable, and high-performance working environment. Identify capability, resource, or organizational gaps and coordinate with the relevant functional leadership to address them. Support employee engagement and site-level initiatives in coordination with HR and respective functional leaders. Governance, Risk & Continuous Improvement Ensure adherence to established delivery governance, operational processes, and organizational standards. Monitor operational and delivery risks and ensure appropriate mitigation and escalation. Drive initiatives that improve operational efficiency, delivery effectiveness, and cross-functional collaboration. Establish appropriate operational reporting and provide management with visibility on key delivery and site-level matters. Ensure local execution remains aligned with regional business priorities and governance frameworks. Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field. 10+ years of relevant professional experience, with significant experience in project/program delivery and operational management. Proven experience managing complex projects, cross-functional teams, and multiple stakeholders. Experience within a technology, software, IT services, digital transformation, or similar environment is highly preferred. Demonstrated experience working across geographically distributed teams and regional/global organizations. Strong understanding of project delivery, operational governance, resource management, and stakeholder management. Experience in a senior management or leadership position with responsibility for delivery execution and/or operations. Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.