Head of Supply Chain (Hardware)

Job description

**Overview:** Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models. We're hiring a Supply Chain Lead to own our supply chain end-to-end "Procurement, Manufacturing, and Logistics" - in a regulated medical device environment. This is a hands-on role: you will lead the teams, own processes, budgets and track spends, drive demand planning, and keep every process audit-ready. ### Key Responsibilities **Procurement** - Demand planning - lead demand planning in partnership with Sales, translating the sales forecast and pipeline into a material and component procurement plan. - Supplier onboarding & quality - qualify and onboard suppliers via a risk-classified Approved Supplier List (ASL) process; drive incoming quality control (IQC); and negotiate favorable delivery schedules, pricing, and payment / credit terms. - Audit documentation & CAPAs - own supplier management documentation for audits (supplier files, quality agreements, evaluation and re-evaluation records) and raise CAPAs against non-conformances, driving root-cause analysis and effectiveness checks to closure - Team management - lead, prioritize, and mentor the procurement team. - Budgets - prepare and track procurement budgets, monitoring budget vs. actuals and driving cost-savings initiatives. - Audits - participate in inventory audits and QMS audits, keeping procurement records audit-ready at all times. **Manufacturing** - Manufacturing partners - onboard and manage contract manufacturers / EMS partners end-to-end apart from inhouse manufacturing. Enforce quality control, and negotiate favorable delivery and payment terms in support of production. - Efficiency & output - track manufacturing efficiency and output against plan, resolving bottlenecks between suppliers and the production line. - Stock visibility - build dashboards and reports giving the Sales team real-time visibility into stock levels and availability. - COGS - track COGS for each production cycle and surface variances against standard cost. - Team management - manage the manufacturing team - Audits - participate in inventory audits and QMS audits. - Engineering feedback loop - review field tickets and failure reports, translating recurring issues into structured inputs for the Engineering team to drive design / process improvements. **Logistics (Domestic & International)** - Distribution, imports & exports - lead the logistics team covering domestic distribution, imports, and exports. - 3PL & warehousing - onboard and manage 3PL partners, evaluate zone-wise utilization, and stand up local / regional warehousing where the network requires it. - Cost - own logistics cost (freight, customs, warehousing) and drive it down against KPIs. - ERP tracking - set up ERP modules for shipment tracking and end-to-end visibility. - TATs - define and maintain shipment turnaround times (TATs) and hold the network accountable to them. **Cross-Functional & Systems** - ERP & dashboards - set up and administer ERP workflows (IQC gating, NC / CAPA tracking, supplier status, inventory, shipment modules) and build management dashboards for spend, COGS, inventory turns, on-time delivery, and supplier performance. - Consolidated budget - own the consolidated supply chain budget - Regulatory audits - serve as a supply chain point-of-contact in ISO 13485, CE (MDR), and FDA audits, partnering closely with QARA. ### Requirements - 8+ years in supply chain / operations across procurement, manufacturing, and logistics - Proven experience managing teams and managing spends / budgets - Strong supplier onboarding and negotiation track record (delivery terms, payment / credit terms, quality). - Hands-on ERP experience - setting up or administering procurement, inventory, and logistics modules. - Strong analytical skills; comfortable building dashboards and reporting on COGS, inventory, and KPIs.