Head of Support

Job description

**About Our Company:** EyeTell is a new startup brought to you by Chad Hurley, the Co-Founder and former CEO of YouTube. We are building something new at the intersection of AI and mixed media and are looking for a Head of Support to join our small team. You will be joining at the ground floor, which is an exciting time! However, because of this, we expect teammates to be in the office most of the time, so if you seek remote-only or remote-mostly, this is not the droid you are looking for. **Job Summary:** You will design and build the support infrastructure that ensures EyeTell users have a seamless and positive experience as we scale. **Responsibilities:** - Establish the support department from scratch, including choosing CRM and helpdesk tools. - Build and lead a team of support specialists as the user base grows. - Identify recurring user issues and collaborate with engineering to resolve performance bottlenecks. - Develop training materials and documentation for both users and internal staff. **Qualifications:** - Experience in customer success or support, preferably in a leadership role. - Experience with modern support tools (Zendesk, Intercom, etc.). - Excellent problem-solving skills and a user-first mindset. **Benefits:** Competitive salary and benefits; free lunch in the office; chance to make a significant impact on a growing company. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that only shortlisted candidates will be contacted.