Head of User Experience, Workplace Solutions

Job description

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes. You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact. What You’ll Do Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions Champion the client: Embed deep B2B insights into product, service, and operational design Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments Lead a multidisciplinary team: Oversee design, research, content, and UX operations—building a high-performing, innovative team Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency What We’re Looking For Proven leader with experience defining and delivering enterprise UX or digital experience strategies Track record driving large-scale transformation in complex, cross-functional environments Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred Ability to simplify complex, multi-stakeholder journeys into intuitive solutions Exceptional stakeholder influence, with experience partnering at senior executive levels Demonstrated success building and developing high-performing teams Qualifications 10+ years of relevant experience, including UX, product design, or digital strategy leadership Experience leading teams and delivering measurable business and client outcomes Bachelor’s degree required; advanced degree preferred Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.