Head of UX (f/m/d)

At Trusted Shops, we believe in a digital world where trust is the foundation of every online transaction. With over 30,000 online retailers and millions of consumers placing their confidence in our solutions, we are on a mission to build Europe’s Community of Trust.

Headquarted in Cologne, Germany, more than 700 Trustees work across Europe every day to shape a digital world where shoppers and stores can connect with confidence.

For us great products always come with great UX. Therefore, we are looking for you: an experienced and passionate Head of  UX Product Design (m/f/d) to join us in raising the user experience and visual appeal of our entire B2C and B2B product portfolio to the next level.

What your day as Head of UX might look like

• You start your day and set up your mobile workspace – or get comfortable at a desk in the office.

• You then meet with the Group Product Managers to discuss the strategic direction of a new feature area, bringing in data and research-driven UX perspectives.

• In the weekly meeting with your UX Team, you discuss current and strategic topics.

• Time for focus? Over the next couple of hours, you can fully concentrate on your tasks, whether it's shaping a research project or planning staffing for a new product.

• Lunch break! If you’re not preparing something at home, you might meet with team members and colleagues to explore nearby restaurants.

• In the afternoon, you meet with the leadership team, present your UX strategy, and align on company-wide priorities.

• Still in the office? How about a free cold drink on the rooftop terrace before heading home?

• Or maybe today is your monthly ‚Self Education Day‘? In that case, there are no meetings – just your own program designed to help you learn and grow.

You are responsible for our UX strategy and process, establishing a UX research environment, and ensuring:

Team Leadership & Organisational Development

• Leading, coaching, and developing an interdisciplinary UX Team (Product Design, Content Design, Localisation).

• Promoting a usercentred culture across the entire company through workshops, research reviews, insight sharing, and mentoring.

UX Strategy & Vision

• Developing a longterm UX vision for the entire Trusted Shops product ecosystem.

• Ensuring a consistent and evidencebased user experience across all platforms.

UX Research Leadership & Coordination

• Building, scaling, and evolving a holistic UX research framework.

• Coordinating the entire research roadmap across all product areas – including discovery processes, regular testing cycles, exploratory studies, and continuous research programs.

• Translating complex insights into clear, strategic recommendations for leadership, product teams, and crossfunctional stakeholders.

Measurability & UX Impact

• In collaboration with a Product Analyst: defining and maintaining relevant UX and research KPIs (e.g., usability KPIs, NPS, etc.).

• Building a structured System of Insights that reveals recurring patterns and supports longterm decisionmaking.

Product Development & Collaboration

• Close partnership with Product Management and Engineering to jointly prioritise challenges, hypotheses, and research needs.

Design System & Consistency

• Further development and governance of our Design System, informed by research insights.

• Ensuring accessibility, usability, and visual consistency across all products.

Your profile

• Several years of experience in a Senior UX role, ideally with leadership responsibilities.

• Expertise in Product Design, UX Strategy, User Research, and Design Ops.

• Deep understanding of digital products, platforms, and complex B2B/B2C ecosystems.

• Strong leadership, coaching, and stakeholder management skills.

• Experience working in crossfunctional product teams and within agile organisational structures.

• High analytical competence and experience with both quantitative and qualitative insights.

• Clear, structured communication style with the ability to explain complex UX topics in an accessible way.

• Passion for driving and embedding a companywide UX culture.

• You are fluent in German and English.

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.