Head of Video

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. **About us** Insider One is the **#1 platform** that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and **become unstoppable.** Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered **by 1,500+ team members representing 50+ nationalities across 30+ offices**. With AI at its core and an integrated Customer Data Platform (CDP), **Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels**, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, **a $500M Series E led by General Atlantic**. We are backed by top-notch investors, including **Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst**, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only **woman-founded, women-led B2B SaaS unicorns** in the world. Loved by customers, recognized by analysts, **we are the only vendor recognized as the #1 leader** in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — [see for yourself](https://www.gartner.com/reviews/market/multichannel-marketing-hubs/compare/product/braze-customer-engagement-platform-vs-insider-vs-salesforce-cloud). We consistently outperform and continue our leadership, and [the results speak for themselves](https://insiderone.com/insider-migration/). From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the **most socially progressive technology communities** in the world. Through our social responsibility initiatives like *100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables*, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is **an exceptionally talented, visionary team of overachievers** that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. ## What we’re looking for We’re looking for a strategically minded, hands-on Head of Video to build and lead Insider One’s global video function. You will own video end-to-end, turning ambiguous business needs into clear creative ideas, then leading the script, storyboard, production, animation, post-production, and final delivery. The work will span flagship event films, product launches, executive and founder communications, customer stories, social media content, product videos, and campaign assets. This is a rare role for someone who combines exceptional storytelling and craft with operational rigor. You will work directly with internal customers, including our founders and senior leaders, manage a dedicated in-house Motion Designer, maintain our video design system, and build a trusted global network of specialist freelancers across live action, 3D, VFX, sound, music, voiceover, color, and post-production. ### What You Will Do - Independently own Insider One’s global video roadmap and production pipeline across launches, events, campaigns, social, customer stories, executive communications, and internal content. - Partner with founders and cross-functional leaders to turn ambiguous briefs and needs into clear concepts, formats, narratives, and production briefs. - Lead end-to-end production from treatments, scripts, and storyboards through filming, animation, editing, sound, color, localization, and final delivery. - Stay hands-on by writing, directing, editing, or animating when needed, while deciding what should be produced internally or externally. - Lead and develop the in-house Motion Designer, setting priorities and giving precise feedback that raises creative and technical standards. - Build and manage a trusted freelancer and studio network across cinematography, 3D, VFX, sound, music, voiceover, color, and specialist animation. - Own and evolve Insider One’s video design system, including motion principles, product UI animation, templates, captions, sonic cues, and channel specifications. - Manage intake, scoping, budgets, schedules, approvals, licensing, assets, version control, archiving, and quality assurance with complete accountability. - Apply AI-assisted tools and automation to ideation, prototyping, editing, localization, and production without lowering brand or craft standards. - Use performance data, stakeholder feedback, and audience behavior to improve video formats, workflows, and future creative decisions. ### What You Will Need - 8+ years of experience in video or creative production, with at least 2 years leading an in-house team, studio, or production network. - A standout portfolio or reel spanning brand films, product storytelling, launches, social content, events, executive communications, and motion-led work. - A proven record of owning complex video projects from an unclear initial need through to polished delivery, on time and on budget. - Exceptional narrative judgment, with the ability to shape concepts, improve scripts, build storyboards, and simplify complex B2B technology. - Strong hands-on capability in Adobe Premiere Pro, After Effects, Photoshop, Illustrator, and Figma, with confidence reviewing specialist work. - Deep knowledge of live-action and post-production workflows, including directing, lighting, audio, editing, compositing, sound, color, codecs, and delivery. - Proven experience leading creative talent and giving direct, thoughtful feedback that improves both the work and the person producing it. - Experience sourcing, briefing, negotiating with, and managing freelancers, studios, agencies, and specialist production partners across markets. - Comfort working directly with founders and senior executives, building trust quickly and presenting creative rationale with clarity and confidence. - Exceptional project management skills across prioritization, resource planning, budgets, risk, and several concurrent productions. - Experience creating scalable motion systems, reusable templates, technical standards, and workflows that increase speed without sacrificing craft. - Proven experience applying AI and automation within professional video workflows, with sound judgment around quality, rights, and brand safety. - Comfort operating at speed and with ambiguity, making pragmatic decisions, solving problems independently, and bringing structure where none exists. - Comfortable collaborating across global time zones and traveling or flexing hours for major shoots, launches, events, and critical milestones. ### Was this role made for you? Let’s talk! We’re curious beings and can’t wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not only welcome but also embrace everyone, regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. ### What We Offer - Enjoy a monthly meal allowance designed to enhance your daily routine - Access comprehensive private health insurance. - Find your people with yoga classes, running and cycling clubs, and nutrition workshops. - Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola, and CloudGuru. - Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. - Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. - Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. - Help build the team you want to work with and enjoy rewarding referral bonuses. - Opportunities to give back to your community through volunteering and purpose-driven social impact projects. - From global retreats to team-building activities, expect year-round events that turn into lifelong memories.