Head of Workplace Services

Job description

ABOUT HAPPYROBOT HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $150M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto ROLE OVERVIEW HappyRobot is growing quickly, and the Workplace team is responsible for making sure our physical environments scale in step with that growth. The Head of Workplace Services will own HappyRobot’s workplace strategy and operations end to end, from real estate and office build-outs to the day-to-day systems that keep our spaces running smoothly. This role blends strategy and hands-on execution in equal measure. You will shape HappyRobot’s long-term workplace vision, from how we design and open new spaces to how we run day-to-day operations, and you will make sure every detail reflects HappyRobot’s culture and pace. As a senior leader, you will partner closely with People, Finance, IT, and the executive team to deliver spaces that support collaboration, drive productivity, and reflect HappyRobot’s standard of excellence. WHAT YOU WILL DO - Set the vision and build scalable processes for HappyRobot’s workplace operations as the company grows. - Lead real estate strategy, including lease negotiations, broker and vendor management, and office build-outs and openings. - Manage workplace budgets and optimize spend across real estate, operations, and vendors to keep spend efficient at scale. - Oversee day-to-day office operations, including facilities, workplace experience, safety, and vendor relationships. - Build and manage a team of workplace and office leaders as HappyRobot expands into new locations. - Partner with People, Finance, IT, and the executive team on space planning, headcount growth, and workplace policy. - Establish the systems, tools, and standards that keep HappyRobot’s offices running with precision as the team scales. MUST HAVE - Experience leading workplace, facilities, or real estate operations at a high-growth company. - A track record of managing lease negotiations, vendor relationships, and office build-outs. - Strong people leadership skills, with experience building and scaling a team. - Comfort moving between long-term strategic planning and hands-on, tactical execution. - Strong project management and vendor management skills, with an eye for detail. - A bias toward action and a willingness to solve problems directly, regardless of whether they fall neatly within scope. WHY JOIN US? - Join a world-class team of engineers and builders. - Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo. - Have ownership and autonomy of projects and are encouraged to ship. - Comprehensive Benefits including healthcare, dental, vision coverage. - Competitive salary + equity in a high-growth startup. Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win. First-Principles Thinking Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller. By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer. In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data. If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR. For more information, visit https://www.happyrobot.ai/privacy-policy https://www.happyrobot.ai/privacy-policy By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.