Head, Training and Excellence

Job description

Training and Excellence is a core function at Delivery Hero, dedicated to driving commercial performance and operational execution across our global markets. The Head of Training and Excellence, will lead our global enablement initiatives across Sales, Account Management, and Business Process Outsourcing (BPO) agent operations. In this role, you will define and execute our enablement strategy, build scalable learning systems, and partner closely with Revenue Operations (RevOps) to accelerate onboarding, elevate execution, and drive revenue growth. As a highly driven leader, you will manage and build a team of enablement professionals to equip both internal commercial teams and outsourced partner networks for success. Major responsibilities Direct, mentor, and grow a high-performing team of enablement specialists and instructional designers across 15 markets. Define and execute a holistic enablement roadmap tailored to direct Sales, Account Management, and high-volume BPO agent networks. Oversee the end-to-end strategy, deployment, and continuous optimization of instructional design standards and learning frameworks across all commercial cohorts. Provide strategic guidance and implementation support for core sales methodologies, CRM workflows, and best-in-class customer acquisition and retention practices. Own the strategy, administration, and scaling of our Learning Management Systems (LMS) and broader enablement tech stack. Partner closely with Revenue Operations (RevOps) to align enablement initiatives with pipeline generation, win rates, net retention, and operational productivity metrics. Drive process automation across learning workflows, leveraging enterprise tools such as Workday and Salesforce to automate training assignments, track certifications, and optimize ramp-up times. Establish and track key performance indicators (KPIs) to measure enablement ROI, presenting data-driven insights and actionable recommendations to senior leadership. Collaborate cross-functionally with Sales Ops, Product, Marketing, and HR to support global go-to-market strategies, new product rollouts, and system changes. Act as a champion for continuous improvement, fostering a culture of learning, innovation, and operational excellence across global teams. Minimum 8+ years of dedicated experience in sales enablement, commercial training, or L&D operations, preferably in technology, e-commerce, Q-Commerce, or fast-paced global environments. Minimum 5+ years of direct people management experience, with a proven track record of leading, supporting, and scaling high-performing enablement teams. Broad operational exposure and expertise in designing enablement programs for Sales, Account Management, and high-volume BPO agent operations. Deep understanding of Learning Management Systems (LMS), instructional design, and adult learning principles. Strong working knowledge of Salesforce (dashboards, pipeline workflows, CRM integration) and experience with enterprise automation systems such as Workday. Demonstrated success working in cross-functional, highly matrixed global settings and partnering directly with Revenue Operations (RevOps). Excellent analytical abilities, leveraging data to refine enablement strategies, track performance, and prove measurable impact. Strong leadership, executive presentation, and stakeholder management skills to influence cross-functional teams across multiple countries. Bonus : Formal certifications in sales methodologies (e.g., MEDDPICC, Challenger, Solution Selling) or instructional design models (e.g., CPTD, Kirkpatrick). Prior direct experience in Sales or Account Management with a track record of top-tier performance. Experience building automated learning workflows and knowledge bases in fast-growing multinational platforms. What we offer: A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017. In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 16 markets in both regions. foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.